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What to do if Barge fails on Cisco Conference Phone and results in a fast busy tone?
If Barge fails and you hear a fast busy tone, it could be due to a couple of reasons. First, you can't barge an encrypted call if your conference phone isn't set up for encryption. Second, you might have accidentally turned on the Privacy softkey.
What to do if the softkey that I want to use does not appear on my Cisco Conference Phone?
If a softkey is missing, try these steps: First, change the line state by going off-hook or having a connected call. Second, press More to see if additional softkeys are hidden. If it is still not there, your conference phone might not support the feature, contact your administrator.
What to do if I cannot hear a dial tone or complete a call on my Cisco Conference Phone?
If you can't hear a dial tone or complete a call, you may need to log into the Cisco Extension Mobility Service. Alternatively, the conference station might have time-of-day restrictions, preventing usage of some features during certain hours.
Why Cisco CallBack fails?
Cisco CallBack might fail because the other party has call forwarding enabled.
What to do if I am disconnected from a call that I joined using Barge on Cisco Conference Phone?
If you get disconnected from a call you joined using Barge, it's because the call was put on hold, transferred, or turned into a conference call.
What to do if a conference station button is unresponsive on my Cisco Conference Phone?
If a conference station button is unresponsive, it's possible that your system administrator has disabled the button on the conference station.
General| Headset Port | No dedicated headset port |
|---|---|
| Wireless | No |
| Bluetooth | No |
| USB Port | No |
| Video Support | No |
| Audio | Full-duplex speakerphone |
| Connectivity | 10/100 Ethernet |
| Power | Power over Ethernet (PoE) |
| Network Protocols | SIP |
| Weight | 1.1 kg |
| Audio Codecs | G.711, G.722, G.729, iLBC |
| Network Ports | 2 x Ethernet ports |
| Security | TLS |
Provides an overview of features and common sections for phone usage.
Links to Cisco documentation and licensing information.
Discusses the impact of power outages and external devices on the phone.
Details cryptographic features and compliance with U.S. and local country laws.
Highlights accessibility features for vision, hearing, and mobility impaired users.
Details the primary components: Display Control Unit (DCU) and Sound Base.
Explains the meaning of LEDs on the Sound Base and DCU for call status.
Describes the DCU, its tethering, and its buttons and softkeys.
Details the Sound Base, its microphones, speaker, and linking capabilities.
Describes the components and function of the wireless microphone kit.
Explains the wired microphone kit, connection, and limitations.
Details the DCU's LCD screen layout, icons, and status indicators.
Provides instructions for safely cleaning the conference station display screen.
Details the network, power, USB, and microphone ports on the Sound Base.
Illustrates the procedure for connecting the mini-USB cable to the DCU.
Shows how to install a ferrite bead on the network cable for interference reduction.
Provides general information about IP phone features.
Explains the Cisco EnergyWise program and sleep/wake states.
Notes that feature availability depends on system configuration.
Describes special telephony features, network data, and web-based information.
Provides the procedure for accessing available services via the Apps menu.
Explains how to view call information and call state icons.
Details how to view the call history list and its contents.
Explains how to view detailed information for a specific call record.
Procedure for redialing a number directly from the Call History list.
Instructions on how to edit a phone number in the Call History before dialing.
Procedure for deleting all entries from the Call History list.
Steps to delete a single call record from the Call History.
Allows customization of incoming call notifications and ringer volume.
Explains how to customize ringtone preferences for calls and voice messages.
Step-by-step guide to selecting and playing a ringtone.
Information on adjusting the LCD screen's contrast level.
Procedure for increasing or decreasing the LCD screen contrast.
Details linking two sound bases for expanded audio coverage.
Best practice procedure for connecting two sound base units in Linked Mode.
Explains how to view model, IP address, MAC address, and load information.
Guidance on contacting the administrator for settings information.
Details accessing a global corporate directory maintained by the system administrator.
Explains personal address book features accessible from the phone or web.
How to use the corporate directory to place calls to coworkers.
Procedure to search for and dial a contact from the corporate directory.
Procedure for dialing a contact while already on an active call.
Information on the personal address book (PAB) and fast-dial codes.
Details PAB entry limits, setup methods, and tips.
Procedure for logging into and out of the personal directory on the conference station.
Steps to add a new contact to the personal address book.
Procedure to search for specific entries within the personal address book.
How to dial a number using an entry from the personal address book.
Steps to remove an entry from the personal address book.
Procedure for modifying an existing contact entry in the personal address book.
Explains assigning fast-dial codes to PAB entries or phone numbers.
Procedure for assigning a fast-dial code directly on the conference station.
Steps to assign fast-dial codes using the User Options web pages.
How to initiate a call using a previously assigned fast-dial code.
Procedure for removing a fast-dial code entry.
Procedure for accessing voicemail system prompts.
Explains how new voice messages are indicated on the phone.
Instructions on how to listen to voice messages.
Table showing softkey functions for various call states.
Explains feature availability during network interruptions (failover).
How to answer incoming calls, including priority and call notification.
Procedure for setting up notifications for when a busy party becomes available.
Step-by-step guide to setting up a call back notification.
Explains how to forward incoming calls to another number.
Procedure for setting up and cancelling call forwarding.
How to temporarily store a call and retrieve it from another phone.
Procedure for parking a call and noting the park number.
How to answer calls ringing on a coworker's phone.
Procedure for answering a call within your pickup group.
Procedure for answering a call outside your pickup group using a number.
How to answer a call by entering the ringing line's number.
Procedure for answering a call in an associated pickup group.
Feature to add yourself to a call on a shared line for an ad hoc conference.
Procedure for joining an existing conference call.
How to talk simultaneously with multiple parties and add them to a call.
Procedure for adding another party to an ongoing conference call.
How to view a list of participants currently in a conference.
Procedure to remove a participant from a conference.
Allows sending active or ringing calls to voicemail or another number.
Procedure for diverting an active, incoming, or held call.
How to turn off notification for incoming calls, including ringer and visual alerts.
Procedure for enabling and disabling the Do Not Disturb feature.
Using microphone extension kits and Linked Mode for better audio coverage.
Options for setting pairing and range for wireless expansion microphones.
Procedure for pairing a wireless microphone to the conference station.
Procedure for unpairing a wireless microphone.
How to temporarily configure the phone with your user profile and features.
Procedure for logging into and out of Extension Mobility service.
How to dial numbers quickly using preconfigured codes or Call History.
Procedure for making a call using a pre-configured Fast Dial.
How to put an active call into a held state.
Procedure for placing an active call on hold.
How to switch between active and held calls.
Procedure for holding an active call and answering an incoming one.
Notifications indicating a call has been left on hold.
How to respond to a notification that a call is on hold.
How to host or join a predetermined conference at a scheduled time.
Procedure for hosting a Meet Me conference.
Procedure for joining a Meet Me conference hosted by another user.
How to use your mobile phone for calls associated with the conference station number.
Procedure for enabling or disabling the Mobile Connect feature.
How to transfer an active IP phone call to a mobile phone.
How to switch a mobile call back to the conference station.
How to monitor and record calls, including automatic or individual call basis.
Details the conference station's capability to handle multiple calls on a single line.
How the phone displays and handles multiple simultaneous incoming calls.
What happens when a call ends on a line with multiple active calls.
Specifies the maximum number of outbound calls supported.
Procedure for answering a second call while an active call is on hold.
How to switch between active and held calls on the same line.
Procedure to create a conference by combining two calls on the same line.
Procedure for transferring calls when multiple calls are on the same line.
How to handle multiple calls and share lines with coworkers.
How to block audio input, allowing you to hear but not be heard.
Procedure for muting the sound base and the indicators.
Procedure for muting the DCU and checking mute status indicators.
How to enter a number before getting a dial tone and then initiate the call.
Procedure for dialing a number on-hook.
How to insert a plus sign for international dialing using the star key.
Procedure for dialing international numbers, including access codes.
How to prevent others sharing your line from seeing call information.
Procedure to enable or disable the privacy feature on a shared line.
How to use QRT to report performance problems to the system administrator.
Procedure for reporting IP phone issues using the QRT.
How to call the most recently dialed phone number.
Procedure to redial the last number called.
How to handle multiple calls and share lines with coworkers.
How to quickly place calls using preconfigured codes or Call History.
Procedure to place a call using a speed-dial code.
How to redirect a connected call to another number.
Procedure for transferring a call to a different destination.
How to click-to-dial contacts from directories via a web browser.
Procedure for using WebDialer with the Cisco Unified Communications Manager Directory.
Procedure for using WebDialer with external online directories.
How to adjust WebDialer settings like language and device selection.
Procedure for logging into and out of the User Options web pages.
How to select the appropriate conference station from the User Options web page.
How to configure features and services through the User Options web pages.
Overview of personal directory features accessible via computer.
How to use the Personal Address Book (PAB) from your User Options web pages.
Procedure for adding a new contact to the Personal Address Book via web.
How to search for existing entries in the Personal Address Book via web.
Procedure for editing a Personal Address Book entry via web.
How to delete entries from the Personal Address Book via web.
Describes assigning Fast Dials using the User Options web pages.
Procedure for assigning a fast-dial code to a PAB entry via web.
Procedure for assigning a fast-dial code to a phone number via web.
How to search for Fast-Dial entries using the User Options web pages.
Procedure for editing a Fast-Dial phone number via web.
How to delete Fast-Dial entries from the Personal Address Book via web.
Details synchronizing Microsoft Windows Address Book with PAB.
How to set up speed-dialing features via the User Options web pages.
Procedure for setting up speed-dial codes using the User Options web pages.
Procedure for setting up abbreviated dialing codes via web.
How to configure conference station services using User Options web pages.
Procedure for subscribing to and configuring conference station services.
How to search for available conference station services via web.
Procedure for changing or ending configured services via web.
How to change the name of a configured service via web.
Procedure for accessing configured services directly from the conference station.
How to control user settings like password, PIN, and language via web.
Procedure for changing the User Options web pages password.
Procedure for changing the PIN used for accessing features.
How to change the language setting for the User Options web pages.
Procedure for changing the language displayed on the conference station.
How to configure line settings like call forward, ring types, and text labels via web.
Procedure for setting up call forwarding for specific lines via web.
How to configure visual message waiting indicators per line via web.
How to configure audible message waiting indicators per line via web.
Explains how ring types are used for idle and active conference station states.
How to set text labels for directory numbers displayed on the called party's phone.
How to click-to-dial contacts from directories via a web browser.
Procedure for using WebDialer with contacts from the User Options directory.
Procedure for using WebDialer with external online directories.
Guidance on contacting the administrator for increased call handling capacity.
Advice on ensuring speed dial entries are assigned before requesting more.
How to request a shared line for using one extension across multiple phones.
Considerations for sharing stations, including Call Park, Call Pickup, and Extension Mobility.
How to ask the administrator about applying settings to a shared station.
How to ask the administrator about linking bases or adding microphone kits.
Provides common troubleshooting steps and explanations for issues.
How to access network, status, and model information for troubleshooting.
How to use QRT to report audio problems or general issues to the administrator.
Steps to access and download Cisco Information Packet and warranty agreements.
Details on accessing formal warranty statements and license agreements.
