Monitoring and Recording
The Monitoring and Recording feature allows you to monitor and record calls. Your system administrator
enables this feature, which can be set up for automatic recording of all calls or recording of calls on an
individual call basis.
You can start or stop a recording by pressing the Record softkey on your phone.
Users might receive audible alerts during call monitoring and recording. By default, the person who monitors
and records the call does not receive an audible alert.
Secure monitoring and recording is also available. For details on this aspect of the feature, contact your system
administrator.
Multiple calls per line
The conference station has a single line and supports a maximum of six calls. Unless you are in a conference,
only one call can be connected at any time; other calls are automatically placed on hold.
Multiple incoming calls
If there is a second incoming call on the line, while the first call rings, a navigable incoming call list window
displays on the screen. The call list window updates automatically if there are additional incoming calls, or
if an incoming call is cancelled.
Call ended on line with multiple calls
If there are multiple calls on the line when a call completes, the next call in the call list gains focus.
Outbound call maximum
The conference station supports a maximum of 6 outbound calls.
Answer second call on same line
Procedure
To answer a second call on your conference station line, press Answer.
Any active call is placed on hold, and the second call is answered.
Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0
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Calling features
Monitoring and Recording
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