Step 3
From any other Cisco Unified IP Phone or conference station in your network, enter the call park number to
retrieve the call.
Call Pickup
Call Pickup allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your
phone.
You might use Call Pickup if you share call-handling tasks with coworkers.
The ways to pick up a call are:
•
Pickup: Allows you to answer a call that is ringing on another phone within your call pickup group.
If multiple calls are available for pick up, the conference station picks up the oldest call first.
•
Group Pickup: Allows you to answer a call on a phone that is outside your call pickup group by:
◦
Using a group pickup number that is provided by your system administrator.
◦
Dialing the number of the ringing phone.
•
Other Pickup: Allows you to answer a call that is ringing on another phone within in your call pickup
group or in an associated call pickup group.
Your system administrator assigns you to a call pickup group and sets the call pickup softkeys.
Answer call using Pickup
Procedure
Step 1
Press Pickup to transfer a ringing call within your pickup group to the conference station.
Step 2
If the call rings, press Answer to connect to the call.
Answer call using Group Pickup and Group Pickup Number
Procedure
Step 1
Press Group Pickup to answer a call on a phone outside your pickup group.
Step 2
Enter the group pickup number.
Step 3
If the call rings, press Answer to connect to the call.
Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0
44
Calling features
Call Pickup
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