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8865
Cisco 8865
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P
ART
I
Cisco
IP
Phone
Provisioning
•
Provisioning,
on
page
23
•
Provisioning
Methods,
on
page
39
•
Provisioning
Parameters,
on
page
67
•
Provisioning
Formats,
on
page
77
40
42
Table of Contents
Main Page
Default Chapter
3
Table of Contents
3
Chapter 1
21
Overview of the Cisco IP Phone
21
Cisco IP Phone 8811
23
Cisco IP Phones 8841 and 8845
24
Cisco IP Phone 8851
25
Cisco IP Phones 8861 and 8865
26
Buttons and Hardware
27
Softkey, Line, and Feature Buttons
28
Terminology Differences
29
Chapter 2
31
New and Changed for Firmware Release 11.3(1)
31
New and Changed Information for Firmware Release 11.2(3)SR1
32
New and Changed for Firmware Release 11.2(1)
34
New and Changed for Firmware Release 11.1(2)
36
New and Changed for Firmware Release 11.1(1)
37
New and Changed Features for Firmware Release 11.0(1)
38
CHAPTER 3 Provisioning
43
Provisioning Overview
43
Provisioning
44
Normal Provisioning Server
45
Phone Provisioning Practices
45
Onboard Your Phone with the Activation Code
45
Enable Auto Provisioning with Short Activation Code
46
Manually Provision a Phone from the Keypad
46
DNS SRV for HTTP Provisioning
47
Set the Profile Rule with the SRV Option on the Phone
49
Set the Profile Rule with the SRV Option on the Web Page
49
Use DNS SRV for HTTP Provisioning
49
TR69 Provisioning
50
TR69 RPC Methods
50
RPC Methods Supported
50
Event Types Supported
51
Communication Encryption
51
Phone Behavior During Times of Network Congestion
51
In-House Preprovisioning and Provisioning Servers
51
Server Preparation and Software Tools
52
Remote Customization (RC) Distribution
53
In-House Device Preprovisioning
54
Provisioning Server Setup
54
TFTP Provisioning
55
Remote Endpoint Control and NAT
55
HTTP Provisioning
55
HTTP Status Code Handling on Resync and Upgrade
56
CHAPTER 4 Provisioning Methods
59
Provision a Phone with Broadsoft Server
59
Provisioning Examples Overview
60
Basic Resync
60
Use Syslog to Log Messages
60
TFTP Resync
61
Log Messages to the Syslog Server
62
System Log Parameters
63
Unique Profiles, Macro Expansion, and HTTP
64
Provision a Specific IP Phone Profile on a TFTP Server
65
HTTP GET Resync
65
Resync with HTTP GET
65
Provisioning through Cisco XML
66
URL Resolution with Macro Expansion
66
Resync a Device Automatically
67
Profile Resync Parameters
68
Set up Your Phones for Activation Code Onboarding
75
Activation Code Provisioning Parameters
75
Secure HTTPS Resync
76
Basic HTTPS Resync
76
Authenticate with Basic HTTPS Resync
77
HTTPS with Client Certificate Authentication
78
Authenticate HTTPS with Client Certificate
78
Configure a HTTPS Server for Client Filtering and Dynamic Content
79
HTTPS Certificates
80
HTTPS Methodology
80
SSL Server Certificate
80
Certificate Structure
81
Client Certificate
81
Obtain a Server Certificate
81
Configure a Custom Certificate Authority
82
Profile Management
83
Compress an Open Profile with Gzip
83
Encrypt a Profile with Openssl
84
Create Partitioned Profiles
85
Set the Phone Privacy Header
86
CHAPTER 5 Provisioning Parameters
87
Provisioning Parameters Overview
87
Configuration Profile Parameters
87
Firmware Upgrade Parameters
92
General Purpose Parameters
93
Macro Expansion Variables
93
Internal Error Codes
96
CHAPTER 6 Provisioning Formats
97
Configuration Profiles
97
Configuration Profile Formats
97
Configuration File Components
98
Element Tag Properties
98
Parameter Properties
100
String Formats
100
Open Profile (XML) Compression and Encryption
101
Open Profile Compression
101
Open Profile Encryption
101
AES-256-CBC Encryption
102
RFC 8188-Based HTTP Content Encryption
105
Optional Resync Arguments
105
Key
106
Uid and Pwd
106
Application of a Profile to the Phone
106
Download the Configuration File to the Phone from a TFTP Server
106
Download the Configuration File to the Phone with Curl
107
Provisioning Parameter Types
107
General Purpose Parameters
108
Use General Purpose Parameters
108
Enable Parameters
109
Triggers
109
Resync at Specific Intervals
109
Resync at a Specific Time
110
Configurable Schedules
110
Profile Rules
111
Upgrade Rule
112
Data Types
113
Profile Updates and Firmware Upgrades
117
Allow Profile Updates
117
Allow and Configure Firmware Upgrades
118
Upgrade Firmware by TFTP, HTTP, or HTTPS
119
Upgrade Firmware with a Browser Command
119
Cisco IP Phone Configuration
121
CHAPTER 7 Access Control Configuration
123
Access Control
123
Administrator and User Accounts
123
User Access Attribute
124
Access the Phone Web Interface
124
Control Access to the Phone Settings
125
Access Control Parameters
125
Bypass the Set Password Screen
128
CHAPTER 8 Third-Party Call Control Setup
129
Determine the Phone MAC Address
129
Network Configuration
129
Provisioning
130
Report Current Phone Configuration to the Provisioning Server
130
Parameters for Reporting the Phone Configuration to the Server
133
CHAPTER 9 Cisco IP Phone Security
137
Domain and Internet Setting
137
Configure Restricted Access Domains
137
Configure the DHCP Options
138
Parameters for DHCP Options Configuration
138
DHCP Option Support
139
Configure the Challenge for SIP INVITE Messages
140
Transport Layer Security
141
Encrypt Signaling with SIP over TLS
141
Configure LDAP over TLS
142
HTTPS Provisioning
142
Get a Signed Server Certificate
143
Multiplatform Phone CA Client Root Certificate
144
Redundant Provisioning Servers
145
Syslog Server
145
Enable the Firewall
145
Configure Your Firewall with Additional Options
147
Configure the Cipher List
149
Supported Cipher Strings
150
Enable Hostname Verification for SIP over TLS
151
Enable Client-Initiated Mode for Media Plane Security Negotiations
152
Parameters for Media Plane Security Negotiation
152
802.1X Authentication
153
Enable 802.1X Authentication
155
Cisco Product Security Overview
155
CHAPTER 10 Phone Features and Setup
157
Phone Features and Setup Overview
158
Cisco IP Phone User Support
158
Telephony Features for Cisco IP Phone
159
Feature Buttons and Softkeys
165
Enable Users to Configure Features on Line Keys
167
Parameters for Features on Line Keys
168
Configure a Speed Dial on a Line Key
169
Assign a Speed Dial Number
170
Phone Configuration for Monitoring Other Phones
171
Configure the Phone to Monitor Multiple Users' Lines
171
Parameters for Monitoring Multiple Users' Lines
172
Configure a Line Key on the Phone to Monitor a Single User's Line
173
Parameters for Monitoring a Single Line
174
Enable Conference Button with a Star Code
175
Conference Button Parameters
176
Enable Dial Assistance
176
Configure Alphanumeric Dialing
177
Call Park
177
Configure Call Park with Star Codes
178
Configure One-Button Call Park
178
Add Call Park to a Line Key
179
Set the Optional Network Configuration
180
Parameters for Optional Network Configuration
180
XML Services
184
XML Directory Service
185
Configure a Phone to Connect to an XML Application
185
Parameters for XML Applications
186
Macro Variables
188
Shared Lines
190
Configure a Shared Line
191
Parameters for Configuring a Shared Line
191
Assign a Ringtone to an Extension
193
Parameters for Ringtone
194
Add Distinctive Ringtone
195
Enable Hoteling on a Phone
197
Set the User Password
197
Download Problem Reporting Tool Logs
198
Configure Problem Report Tool
198
Parameters for Configure Problem Report Tool
200
Server-Configured Paging
201
Configure Multicast Paging
201
Parameters for Multiple Paging Group
202
Configure a Phone to Accept Pages Automatically
205
Manage Phones with
205
View TR-069 Status
206
Parameters for TR-069 Configuration
207
Enable Electronic Hookswitch
212
Set up a Secure Extension
212
Configure the SIP Transport
213
Block Non-Proxy SIP Messages to a Phone
214
Configure a Privacy Header
215
Enable P-Early-Media Support
215
Enable Peer Firmware Sharing
216
Specify the Profile Authentication Type
217
Silence an Incoming Call with Ignore Soft Key
219
Move an Active Call from a Phone to Other Phones (Locations)
219
Parameters for Moving Active Call to Other Locations
220
Sync the Block Caller ID Feature with the Phone and the Broadwords XSI Server
222
Enable Viewing Broadworks XSI Call Logs on a Line
223
Parameters for Broadworks XSI Call Logs on a Line
224
Enable Feature Key Sync
226
DND and Call Forwarding Status Sync
227
Enable Call Forwarding Status Sync Via XSI Service
228
Enable DND Status Sync Via XSI Service
229
Executives and Assistants
230
Synchronization of Executive-Assistant Settings
230
Configure a Line Key for Executive and Assistant Menu Access
231
Dial Plan for Executives and Assistants
231
Service Activation Codes for Executives and Assistants
232
Programmable Softkeys for Executives and Assistants
233
Configure Priorities for Voice and Video Data
234
Parameters for Configure Priorities for Voice and Video Data
235
Enable End-Of-Call Statistics Reports in SIP Messages
236
Attributes for Call Statistics in SIP Messages
237
SIP Session ID
239
Enable SIP Session ID
240
Session ID Parameters
241
Select the Line Key LED Behavior
241
Line Key LED Behavior Customization
242
Set up a Phone for Remote SDK
245
Websocket API Parameters
246
CHAPTER 11 Phone Information and Display Configuration
249
Phone Information and Display Settings
249
Configure the Phone Name
249
Customize the Startup Screen
250
Customize Wallpaper for the Phone Display
251
Configure the Screen Saver with the Phone Web Interface
252
Parameters for Screen Saver
253
Adjust Backlight Timer from the Phone Web Interface
255
CHAPTER 12 Call Features Configuration
257
Enable Call Transfer
257
Parameters for Enable Call Transfer
258
Call Forward
259
Enable Call Forwarding on Voice Tab
259
Parameters for Enable Call Forward on Voice Tab
260
Enable Call Forwarding on User Tab
261
Enable Conferencing
261
Enable Remote Call Recording with SIP REC
262
Enable Remote Call Recording with SIP INFO
264
Configure Missed Call Indication
265
Enable Do Not Disturb
266
Enable Synchronization of Settings between the Phone and the Server
267
Configure Star Codes for DND
267
Set up a Call Center Agent Phone
268
Parameters for Call Center Agent Setup
269
Set up a Phone for Presence
271
Parameters for Set up Presence
272
Configure the Number of Call Appearances Per Line
274
Enable Reverse Name Lookup
274
Emergency Calls
276
Emergency Call Support Background
276
Emergency Call Support Terminology
277
Configure a Phone to Make Emergency Calls
277
Parameters to Make an Emergency Call
278
PLK Configuration
280
Programmable Line Keys
280
Enable a Line Key
280
Phone Configuration for Monitoring Other Phones
281
Add an XML Service to a Line Key
281
Programmable Softkeys Configuration
282
Customize Display of the Softkeys
282
Parameters for Programmable Softkeys
282
Customize a Programmable Softkey
283
Configure Speed Dial on a Programmable Softkey
284
Configure a PSK with DTMF Support
285
Programmable Softkeys
287
CHAPTER 13 Audio Configuration
293
Configure Different Audio Volume
293
Parameters for Audio Volume
293
Configure the Acoustic Settings
295
Parameters for Acoustic Settings
296
Configure the Voice Codecs
297
Audio Codec Parameters
297
Voice Quality Reporting
301
Supported Scenarios for Voice Quality Reporting
301
Mean Opinion Scores and Codecs
301
Configure Voice Quality Reporting
301
VQM SIP Publish Message Parameters
302
C H a P T E
305
Video Configuration
305
Disable Video Services
305
Control the Video Bandwidth
305
Adjust the Camera Exposure
306
Video Transmit Resolution Setup
307
Configure the Video Codec
308
Video Codec Parameters
308
C H a P T E
311
Voice Mail Configuration
311
Configure Voice Mail
311
Configure Voice Mail for each Extension
311
Configure the Message Waiting Indicator
312
Parameters for Voice Mail Server and Message Waiting
312
C H a P T E
315
Corporate and Personal Directory Setup
315
LDAP Configuration
315
Prepare the LDAP Corporate Directory Search
315
Parameters for LDAP Directory
316
Configure Broadsoft Settings
322
Parameters for XSI Phone Service
323
Set up Personal Directory
326
Enable Reverse Name Lookup
327
Cisco IP Phone Installation
329
CHAPTER 17 Cisco IP Phone Installation
331
Verify the Network Setup
331
Install the Cisco IP Phone
332
Configure the Network from the Phone
333
Network Configuration Fields
334
Text and Menu Entry from the Phone
339
Set up Wireless LAN from the Phone
340
Scan List Menus
341
Wi-Fi Other Menu
341
Turn the Wi-Fi on or off from Your Phone
342
Turn the Wi-Fi on or off from the Phone Web Page
342
Parameters for Wi-Fi Settings
343
Connect the Phone to a Wi-Fi Manually
343
View the Wi-Fi Status
344
View Wi-Fi Status Messages on the Phone
344
Verify Phone Startup
345
Configure Internet Connection Type
345
Configure VLAN Settings
346
VLAN Settings Parameters
347
Set up a Wi-Fi Profile from the Phone
350
Set up a Wi-Fi Profile
352
Wi-Fi Profile (N)
353
Delete a Wi-Fi Profile
356
Change the Order of a Wi-Fi Profile
356
Scan and Save a Wi-Fi Network
357
SIP Configuration
359
Configure the Basic SIP Parameters
359
SIP Parameters
360
Configure the SIP Timer Values
368
SIP Timer Values (Sec)
369
Configure the Response Status Code Handling
371
Response Status Code Handling Paramters
372
Configure NTP Server
373
NTP Server Parameters
373
Configure the RTP Parameters
374
RTP Parameters
375
Control SIP and RTP Behaviour in Dual Mode
378
Configure the SDP Payload Types
380
SDP Payload Types
381
Configure the SIP Settings for Extensions
385
Parameters for SIP Settings on Extensions
386
Configure the SIP Proxy Server
395
SIP Proxy and Registration for Extension Parameters
395
Configure the Subscriber Information Parameters
402
Subscriber Information Parameters
402
Set up Your Phone to Use OPUS Codec Narrowband
404
NAT Transversal with Phones
404
Enable NAT Mapping
405
NAT Mapping Parameters
406
Configure NAT Mapping with the Static IP Address
407
NAT Mapping with Static IP Parameters
408
Configure NAT Mapping with STUN
411
Determine Symmetric or Asymmetric NAT
412
NAT Mapping with STUN Parameters
412
Dial Plan
413
Dial Plan Overview
413
Digit Sequences
414
Digit Sequence Examples
415
Acceptance and Transmission of the Dialed Digits
417
Dial Plan Timer (Off-Hook Timer)
417
Interdigit Long Timer (Incomplete Entry Timer)
418
Interdigit Short Timer (Complete Entry Timer)
419
Edit the Dial Plan on the IP Phone
420
Regional Parameters Configuration
420
Regional Parameters
420
Parameters for Control Timer Values (Sec)
421
Set the Control Timer Values
421
Configure Time and Date on Phone Web Page
423
Localize Your Cisco IP Phone
423
Configure Time and Date on the Phone
424
Time and Date Settings
424
Configure Daylight Saving Time
427
Phone Display Language
428
Vertical Service Activation Codes
431
Cisco IP Phone 8800 Series Documentation
436
Troubleshooting
437
CHAPTER 18 Troubleshooting
439
Feature Troubleshooting
439
ACD Call Information Missing
439
Phone Doesn't Show ACD Softkeys
439
Phone Doesn't Show ACD Agent Availability
440
Call Doesn't Record
440
An Emergency Call Doesn't Connect to Emergency Services
441
Presence Status Doesn't Work
441
Phone Presence Message: Disconnected from Server
441
Phone Cannot Access Broadsoft Directory for XSI
442
Executive or Assistant Menu Does Not Appear
442
Phone Display Problems
442
Phone Displays Irregular Fonts
442
Phone Screen Displays Boxes Instead of Asian Characters
443
Report All Phone Issues from the Phone Web Interface
443
Factory Reset the Phone from the Pone Web Interface
444
Report a Phone Problem Remotely
444
Capture Packets
445
Voice Quality Troubleshooting Tips
445
Phone Behavior During Times of Network Congestion
446
Where to Find Additional Information
446
CHAPTER 19 Monitoring Phone Systems
449
Monitoring Phone Systems Overview
449
Cisco IP Phone Status
449
Display the Phone Information Window
450
View Phone Information
450
View the Phone Status
450
View the Status Messages on the Phone
451
View Download Status
451
Determine the IP Address of the Phone
451
View the Network Status
452
Voice Quality Monitoring
452
Display Call Statistics Window
453
Call Statistics Fields
453
View the Customization State in the Configuration Utility
455
Reboot Reasons
456
Reboot History on the Phone Web User Interface
457
Reboot History on the Cisco IP Phone Screen
457
Reboot History in the Status Dump File
457
CHAPTER 20 Maintenance
459
Basic Reset
459
Factory Reset the Phone with the Keypad
460
Perform Factory Reset from Phone Menu
461
Factory Reset the Phone from Phone Web Page
461
Identify Phone Issues with a URL in the Phone Web Page
461
Technical Details
464
Cable Specifications
464
Network and Computer Port Pinouts
464
Computer Port Connector
465
Network Port Connector
465
Phone Power Requirements
466
Power Outage
467
Power Reduction
467
Power Negotiation over LLDP
467
Network Protocols
468
VLAN Interaction
471
External Devices
471
USB Port Information
472
SIP and NAT Configuration
472
SIP and the Cisco IP Phone
472
Dual Registration
473
SIP over TCP
473
SIP Proxy Redundancy
473
Failover and Recovery Registration
474
Rfc3311
474
SIP NOTIFY XML-Service
474
NAT Mapping with Session Border Controller
475
NAT Mapping with SIP-ALG Router
475
Cisco Discovery Protocol
475
Lldp-Med
475
Chassis ID TLV
477
Port ID TLV
477
Time to Live TLV
477
End of LLDPDU TLV
477
Port Description TLV
477
System Name TLV
477
System Capabilities TLV
478
Management Address TLV
478
System Description TLV
478
IEEE 802.3 MAC/PHY Configuration/Status TLV
478
LLDP-MED Capabilities TLV
479
Network Policy TLV
479
LLDP-MED Extended Power-Via-MDI TLV
480
LLDP-MED Inventory Management TLV
480
Final Network Policy Resolution and Qos
480
Special Vlans
480
Default Qos for SIP Mode
480
Qos Resolution for CDP
480
Qos Resolution for LLDP-MED
481
Coexistence with CDP
481
LLDP-MED and Multiple Network Devices
481
LLDP-MED and IEEE 802.X
481
Cisco IP Phone Accessories
483
Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware
483
Connect the Footstand
485
Secure the Phone with a Cable Lock
485
External Speakers and Microphone
486
Headsets
486
Important Headset Safety Information
486
Cisco Headsets 500 Series
486
Cisco Headset 521 and 522
487
Cisco Headset 561 and 562
488
Third Party Headsets
490
Headset Configuration on Your Phone
491
Cisco Headset 500 Series Customization
491
Set the Upgrade Rule for the Cisco Headset 500 Series
491
Audio Quality
492
Analog Headsets
492
USB Headsets
492
Select a USB Headset
492
Stop Using a USB Headset
492
Wireless Headsets
493
Bluetooth Wireless Headsets
493
Cisco IP Phone Key Expansion Module
495
Cisco IP Phone Key Expansion Module Setup Overview
495
Key Expansion Module Power Information
496
Connect a Key Expansion Module to a Cisco IP Phone
498
Connect Two or Three Key Expansion Modules to a Cisco IP Phone
502
Auto Detection of Key Expansion Modules
505
Configure the Key Expansion Module with the Phone Web Interface
506
Access Key Expansion Module Setup
506
Allocate a Key Expansion Module Type
507
Allocate a Key Expansion Module Type with the Phone Menu
507
Reset the Single LCD Screen Key Expansion Module
508
Configure a Speed Dial on a Key Expansion Module
508
Add Call Park on a Key Expansion Module Line Key
509
Configure the LCD Brightness for a Key Expansion Module
510
Configure the Busy Lamp Field on a Key Expansion Module
510
Troubleshoot the Key Expansion Module
511
Key Expansion Module Does Not Go through the Normal Start up Process
511
Wall Mounts
512
Wall Mount Options
512
Non-Lockable Wall Mount Components
512
Install the Non-Lockable Wall Mount Kit for Phone
514
Remove the Phone from the Non-Lockable Wall Mount
518
Non-Lockable Wall Mount Components for Phone with Key Expansion Module
519
Install Non-Lockable Wall Mount Kit for Phone with Key Expansion Module
520
Remove the Phone and Key Expansion Module from the Non-Lockable Wall Mount
524
Adjust the Handset Rest
525
XML and TR-069 Parameter Comparison
527
Other manuals for Cisco 8865
User Guide
170 pages
Administration Guide
406 pages
Deployment Guide
207 pages
Installation Guide
39 pages
Features
15 pages
Manual
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Quick Start Guide
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Reconfiguration Guide
2 pages
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