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Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

Chapter 8 Monitoring the Cisco Unified IP Phone Remotely

Streaming Statistics

Related Topics

• “Configuring Settings on the Cisco Unified IP Phone” chapter

• “Configuring Features, Templates, Services, and Users” chapter

• “Call Statistics Screen” section on page 7-12

• “Monitoring the Voice Quality of Calls” section on page 9-15

Main Page

Default Chapter1
- Communications Manager1
- Table of Contents5
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network11
- Related Documentation12
- Cisco Product Security Overview13
- Document Conventions13
- Understanding the Cisco Unified IP Phone 7962G and 7942G16
Chapter 1 an Overview of the Cisco Unified IP Phone17
- What Networking Protocols Are Used?18
- What Features Are Supported on the Cisco Unified IP Phone 7962G and 7942G?21
- Understanding Security Features for Cisco Unified IP Phones23
- Overview30
- Overview of Configuring and Installing Cisco Unified IP Phones31
- Understanding Interactions with Other Cisco Unified IP Telephony Products39
  - Manager39
  - Understanding How the Cisco Unified IP Phone Interacts with the VLAN40
- Providing Power to the Cisco Unified IP Phone41
- Understanding Phone Configuration Files43
- Understanding the Phone Startup Process45
- Adding Phones to the Cisco Unified Communications Manager Database46
- Using Cisco Unified IP Phones with Different Protocols49
- Determining the MAC Address for a Cisco Unified IP Phone51
- Before You Begin53
  - Network Requirements53
Chapter 3 Setting up the Cisco Unified IP Phone54
- Cisco Unified Communications Manager Configuration54
- Understanding the Cisco Unified IP Phone 7962G and 7942G Components54
- Installing the Cisco Unified IP Phone57
- Attaching a Cisco Unified IP Phone Expansion Module60
- Adjusting the Placement of the Cisco Unified IP Phone61
- Verifying the Phone Startup Process63
- Configuring Startup Network Settings64
- Configuring Security on the Cisco Unified IP Phone65
CHAPTER 4 Configuring Settings on the Cisco Unified IP Phone67
- Configuration Menus on the Cisco Unified IP Phone67
- Overview of Options Configurable from a Phone70
- Network Configuration Menu71
- Device Configuration Menu77
- Security Configuration Menu93
CHAPTER 5 Configuring Features, Templates, Services, and Users99
- Telephony Features Available for the Cisco Unified IP Phone99
- C H a P T E R 5 Configuring Features, Templates, Services, and Users100
- Configuring Corporate and Personal Directories112
  - Configuring Corporate Directories113
  - Configuring Personal Directory113
- Modifying Phone Button Templates114
  - Modifying a Phone Button Template for Personal Address Book or Fast Dials114
- Configuring Softkey Templates115
- Setting up Services116
- Adding Users to Cisco Unified Communications Manager116
- Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager116
- Managing the User Options Web Pages117
  - Giving Users Access to the User Options Web Pages117
  - Specifying Options that Appear on the User Options Web Pages117
Chapter 6 Customizing the Cisco Unified IP Phone119
- Customizing and Modifying Configuration Files119
- Creating Custom Phone Rings120
- Creating Custom Background Images121
- Configuring Wideband Codec124
CHAPTER 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone126
- Model Information Screen126
- Status Menu126
CHAPTER 8 Monitoring the Cisco Unified IP Phone Remotely140
- Accessing the Web Page for a Phone140
- Disabling and Enabling Web Page Access141
- Device Information142
- Network Configuration143
  - Manager144
  - Network Statistics147
CHAPTER 9 Troubleshooting and Maintenance154
- Symptom: the Cisco Unified IP Phone Does Not Go through Its Normal Startup Process154
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address158
- Cisco Unified IP Phone Resets Unexpectedly158
- Troubleshooting Cisco Unified IP Phone Security160
- General Troubleshooting Tips161
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module164
- Resetting or Restoring the Cisco Unified IP Phone165
  - Performing a Basic Reset165
  - Performing a Factory Reset166
- Using the Quality Report Tool166
- Monitoring the Voice Quality of Calls167
Appendix171
Providing Information to Users Via a Website171
- How Users Obtain Support for the Cisco Unified IP Phone171
- Giving Users Access to the User Options Web Pages171
Appendix A Providing Information to User Via a Website172
- Accessing Cisco 7900 Series Unified IP Phone Elearning Tutorials (SCCP Phones Only172
- How Users Access the Online Help System on the Cisco Unified IP Phone172
- How Users Get Copies of Cisco Unified IP Phone Manuals172
- How Users Access a Voice Messaging System173
- How Users Subscribe to Services and Configure Phone Features173
- How Users Configure Personal Directory Entries174
  - Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer174
Appendix177
Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G177
- A P P E N D I X B Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G179
Appendix183
Supporting International Users183
- Adding Language Overlays to Phone Buttons183
- Installing the Cisco Unified Communications Manager Locale Installer183
- A P P E N D I X C Supporting International Users184
- Support for International Call Logging184
Appendix185
Technical Specifications185
- Physical and Operating Environment Specifications185
Appendix D Technical Specification186
- Cable Specifications186
- Network and Access Port Pinouts186
Appendix189
Basic Phone Administration Steps189
- Example User Information for These Procedures189
- Adding a User to Cisco Unified Communications Manager190
  - Adding a User from an External LDAP Directory190
  - Adding a User Directly to Cisco Unified Communications Manager190
- Configuring the Phone191
- Performing Final End User Configuration Steps194
Appendix E Basic Phone Administration Step191
I N D E X197

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