Cisco IP Phone

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Cisco Systems, Inc.

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Tel: 408 526-4000

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Fax: 408 527-0883

Cisco Unified IP Phone Administration

Guide for Cisco Unified Communications

Manager 8.6 (SCCP and SIP)

For Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and

7941G-GE

Text Part Number: OL-23091-01

Table of Contents

Default Chapter3
- Table of Contents3
- Related Documentation12
  - Cisco Product Security Overview13
- Document Conventions13
Chapter 1 an Overview of the Cisco Unified IP Phone16
- And 7941G-GE16
Table19
- Supported Networking Protocols19
- What Networking Protocols Are Used?19
  - Ipv6 Support on Cisco Unified IP Phones22
- What Features Are Supported on the Cisco Unified IP Phone 7962G and 7942G?23
- Understanding Security Features for Cisco Unified IP Phones25
- Overview33
- Overview of Configuring and Installing Cisco Unified IP Phones35
  - Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager35
- Reducing Power Consumption on the Phones35
Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network44
- Understanding Interactions with Other Cisco Unified IP Telephony Products44
  - Manager44
  - Understanding How the Cisco Unified IP Phones Interact with the VLAN44
- Providing Power to the Cisco Unified IP Phones45
- Understanding Phone Configuration Files47
- Understanding the Phone Startup Process49
- Adding Phones to the Cisco Unified Communications Manager Database50
- Using Cisco Unified IP Phones with Different Protocols54
- Determining the MAC Address for a Cisco Unified IP Phones55
Chapter 3 Setting up the Cisco Unified IP Phone58
- Network Requirements58
- Cisco Unified Communications Manager Configuration58
- Understanding the Cisco Unified IP Phone Components58
- Installing the Cisco Unified IP Phones62
- Attaching a Cisco Unified IP Phone Expansion Module65
  - Feature Key Capacity Increase for Cisco Unified IP Phones66
- Adjusting the Placement of the Cisco Unified IP Phone67
- Verifying the Phone Startup Process70
- Configuring Startup Network Settings71
- Configuring Security on the Cisco Unified IP Phones71
Setting up the Cisco Unified IP Phones58
CHAPTER 4 Configuring Settings on the Cisco Unified IP Phones73
- Configuration Menus on the Cisco Unified IP Phones73
- Overview of Options Configurable from a Phone76
- Network Configuration Menu77
  - Understanding Dhcpv6 and Autoconfiguration89
- Device Configuration Menu90
- Security Configuration Menu111
CHAPTER 5 Configuring Features, Templates, Services, and Users121
- Telephony Features Available for the Cisco Unified IP Phone121
  - Telephony Features122
  - C H a P T E R 5 Configuring Features, Templates, Services, and Users122
- Configuring Product Specific Configuration Parameters142
- Configuring Corporate and Personal Directories144
  - Configuring Corporate Directories144
  - Configuring Personal Directory144
- Modifying Phone Button Templates145
  - Modifying a Phone Button Template for Personal Address Book or Fast Dials146
- Configuring Softkey Templates147
- Setting up Services148
- Adding Users to Cisco Unified Communications Manager148
- Managing the User Options Web Pages149
  - Giving Users Access to the User Options Web Pages149
  - Specifying Options that Appear on the User Options Web Pages150
- Enabling Energywise on the Cisco Unified IP Phone151
  - Setting up UCR 2008154
Customizing the Cisco Unified IP Phones157
- Customizing and Modifying Configuration Files157
- Creating Custom Phone Rings158
  - Ringlist.xml File Format Requirements158
Chapter 6 Customizing the Cisco Unified IP Phone159
- PCM File Requirements for Custom Ring Types159
- Configuring a Custom Phone Ring159
- Creating Custom Background Images159
- Configuring Wideband Codec162
CHAPTER 7 Monitoring the Cisco Unified IP Phones Remotely164
- Accessing the Web Page for a Phone164
- C H a P T E R 7 Monitoring the Cisco Unified IP Phones Remotely165
- Disabling and Enabling Web Page Access165
- Configuring the Cisco Unified IP Phone to Use HTTP/HTTPS Protocols166
- Device Information166
- Network Configuration167
- Network Statistics171
- Device Logs173
- Streaming Statistics173
Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones177
- Model Information Screen178
- Status Menu178
CHAPTER 9 Troubleshooting and Maintenance195
- Resolving Startup Problems195
- Cisco Unified IP Phone Resets Unexpectedly200
- Troubleshooting Cisco Unified IP Phone Security203
- General Troubleshooting Tips204
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module207
- Resetting or Restoring the Cisco Unified IP Phones207
  - Performing a Basic Reset207
  - Performing a Factory Reset208
- Using the Quality Report Tool209
- Monitoring the Voice Quality of Calls209
  - Using Voice Quality Metrics210
  - Troubleshooting Tips211
- Where to Go for more Troubleshooting Information211
- Cleaning the Cisco Unified IP Phone212
Appendix213
Providing Information to Users Via a Website213
- How Users Obtain Support for the Cisco Unified IP Phones213
- Giving Users Access to the User Options Web Pages213
Appendix A Providing Information to User Via a Website214
- Accessing Cisco 7900 Series Unified IP Phone Elearning Tutorials for SCCP Phones Only214
- How Users Access the Online Help System on the Cisco Unified IP Phone214
- How Users Get Copies of Cisco Unified IP Phone Manuals214
- How Users Access a Voice Messaging System215
- How Users Subscribe to Services and Configure Phone Features215
- How Users Configure Personal Directory Entries216
  - Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer216
Appendix219
Feature Support by Protocol for Cisco Unified IP Phone219
- A P P E N D I X B Feature Support by Protocol for Cisco Unified IP Phone220
Appendix225
Supporting International Users225
- Adding Language Overlays to Phone Buttons225
- Installing the Cisco Unified Communications Manager Locale Installer225
- A P P E N D I X C Supporting International Users226
- Support for International Call Logging226
Appendix227
Technical Specifications227
- Physical and Operating Environment Specifications227
- Cable Specifications228
- Network and Access Port Pinouts228
- Bi_Dc228
Appendix231
Basic Phone Administration Steps231
- Example User Information for These Procedures231
- Adding a User to Cisco Unified Communications Manager232
  - Adding a User from an External LDAP Directory232
  - Adding a User Directly to Cisco Unified Communications Manager233
- Configuring the Phone233
- Performing Final End User Configuration Steps237
I N D E X238

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