Customizing Cisco SPA and Wireless IP Phones
Customizing Phone Softkeys
Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 54
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confLx Conf Line Conferences active lines on the 
phone. Requires that Conf Serv is 
enabled and there are two or more 
calls that are active or on hold.
Connected
delchar delChar Deletes a character when entering 
text.
Dialing (input)
dial Dial Dials a number. Dialing (input)
dir Dir Provides access to phone 
directories.
Idle, Connected, 
Start-Conf, Start-
Xfer, Off-Hook (no 
input), Redial
dnd DND Sets Do Not Disturb to prevent 
calls from ringing the phone.
Idle, Off-Hook (no 
input), Hold, 
Shared-Active, 
Shared-Held
em_login Login Logs user in to Extension Mobility. Idle
em_logout Logout Logs user out of Extension 
Mobility.
Idle
endcall End Call Ends a call. Connected, Off-
hook, Progressing, 
Start-Xfer, Start-
Conf, 
Conferencing, 
Releasing, 
Resume
gpickup GrPickup/
grPick
Allows user to answer a call 
ringing on an extension by 
discovering the number of the 
ringing extension.
Idle, Off-Hook (no 
input)
hold Hold Put a call on hold. Connected, Start-
Xfer, Start-Conf, 
Conferencing
ignore Ignore Ignores an incoming call. Ringing
join Join Connects a conference call. Conferencing
Keyword Key Label Definition Available Phone 
States