LAB5: Verifying VoiceViewExpress & IMAP
Cisco Unified Communications Technical Training
Page 30 of 171
STEP 7. Configure the following parameters for the Main menu
a. Configure the AA Extension to be 400
b. The AA PSTN number will be 4085xx1200 (where xx is the 2-digit POD #)
c. For the Business Hour Schedule make sure that “systemschedule” is selected from the
pull-down menu
d. Check the “Dial by Number Anytime” parameter
e. Next click on the “Record” button and record the following greeting:
i. The main open greetings, which says “Thank you for calling, if you know your
party’s extension you can enter it at any time. For dial-by-name directory hit 7. If
you have a mailbox on this system press 9. For Sales press 1 for Customer
Support press 2. For directions to our location press 8. To repeat these options
press *, or press 0 to reach an operator.
ii. A greeting to record directions to your facility
iii. An opening greeting for Sales department
iv. An opening greeting for the Customer Support department
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