LAB4: Verifying VoiceViewExpress & IMAP
LAB 3: Business Schedule and Auto Attendant
Introduction:
The UC520 supports an Automated Attendant (AA) that can provide flexible call handling. CCA release
1.9 supports an advanced AA system that can meet the needs of a typical Small Business. This AA
supports a Business Schedule and a Holiday Schedule that enables intelligent time-of-the-day routing.
The new enhanced capability includes a multi-menu system and also allows a provision to have multiple
Auto Attendant scripts that can be triggered by different incoming DIDs. Finally, the system provides an
easy interface for recording AA greetings and establishes a Greetings Management System that can be
used by customers to alter the greetings from their IP Phones.
Objective:
The main objective of this lab is to configure a fully functional Auto Attendant system. The lab will
focus on a multi-menu AA system which integrates itself with a Business Schedule and a Holiday
Schedule. Students will also experience the simple process of setting up a Greetings Management
System and recording a greeting.
Prerequisite:
This lab requires a basic PBX system to be already in place
Topology:
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