Citrix ADC MPX
d) Navigate to Miscellaneous > Post Snooping and check for BIOS POST initialization codes.
If the value of Post Snooping is “00” or “AC,” and the AC power supply LED light is green, the
BIOS booted up normally. If not, check the Java iKVM Viewer screen to see if the appliance
stopped responding during BIOS POST initialization. Perform substeps a through f of Step
2 to recover the appliance. If these steps fail, contact Citrix Support.
2. If the LOM port is configured and the LOM GUI is not accessible, try pinging the LOM IP address.
The baseboard management controller (BMC, also known as LOM) runs on standby power. Even
if the appliance is powered o by pressing the power button, the BMC is still working. If you are
unable to ping the LOM IP address, connect to the COM1 console port through a serial cable.
You can also try pinging the Citrix ADC IP address (NSIP). The serial cable can be connected to a
network serial terminal/console server for remote access. On the appliance, do the following:
a) Verify that the appliance is receiving power.
b) If the appliance is not receiving power, change the power cable and connect the cable to
another socket.
c) Verify that the power supply is properly seated in the power supply slot.
d) Remove all AC power supply cords for 30 seconds to completely remove power from the
appliance.
e) Reinsert the AC power supply cords and check the LEDs indicating the status of the AC
power supplies. If a power-supply LED is not green, troubleshoot the power supply.
f) Try pinging the LOM IP again. If successful, go to Step 1.
3. If the appliance does not support the LOM port or the LOM port is not configured, do the follow-
ing:
a) Connect the serial console cable to the appliance.
b) Perform the substeps a through e of Step 2.
c) On the serial console port window, check for any boot failure errors, such as bad or missing
boot media (boot drive/Compact Flash card). Reseat any unconnected boot media. If the
appliance boots up, try to log on and run the show techsupport command from the
Citrix ADC command line. Complete the Check Network Interfaces steps to find a working
interface on which to transfer the support bundle file.
Check network interfaces
1. If management interface 0/1 is not operational, use the Java iKVM Viewer, described previously,
to set up management interface 0/2, and connect a network cable to port 0/2. Use the serial
console port for appliances that do not support the LOM port.
2. Make sure that the LED port status indicators are green for all interfaces. For more information
about LED port status indicators, see “LED Port-Status Indicators” in Ports.
3. Verify that Citrix supports the SFP/SFP+/XFP transceivers that you are using.
© 1999‒2022 Citrix Systems, Inc. All rights reserved. 211
To Next Page
Loading...
Need help?
General
