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as from cleaning, painting, staining or other use of abrasive
or improper chemicals. The limited warranty also excludes
Damage arising from user’s or a third party’s negligence;
modification of any type for any reason (including
modification to meet local codes); improper installation
(including installation not in accordance with instructions
and specifications provided with the unit); connections
supplied by the installer of the equipment, an electrician
or a third party; improper voltage supply; unauthorized
electrical modification; misuse; improper use; abuse;
incorrect operation, lack of proper routine or preventive
maintenance; unauthorized repair by a third-party;
normal wear and tear; fire, and acts of God such as light-
ning, floods, earthquakes, etc. Outdoor Use - Sauna
warranties do not include damage arising from a failure (i)
to maintain the Sauna on a flat, level, hardtop surface with
adequate drainage and (ii) to keep the exterior free and
clear from plants, trees, grasses, soil, and snow deposits.
The limited warranty does not include: labor, transportation,
or other costs incurred in the removal and/or re-installation
of the original unit and/or installation of a replacement unit;
any costs relating to obtaining access for repair; or loss
of use damage, including loss of sales, profit or business
advantage of any kind under any circumstances. The labor
warranty is provided in the United States of America and
Canada only. Users shall be obligated to pay for postage and
handling for mailing and delivery of any products outside
the United States and Canada. Dated proof of purchase of
the product is required for a warranty claim. These
Disclaimers shall be equally applicable to any labor or service
provided by Company and its designated representatives.
Responsibilities Of Others
Unless otherwise expressly agreed in writing, (a) all
installers are separately contracted for by the user and are
not under the direction and control of Company, (b) the
installer is the user’s responsibility, and (c) Company will
have no obligation, liability, or responsibility in connection
with the same. Your installer is responsible for inspecting
the unit prior to installation and ensuring the unit is free
of defect or damage. Notices are placed on and in the unit
and on the shipping carton advising the installer of this
responsibility. In the event of a problem identified prior to
installation, the unit must not be installed, and the
Company is not responsible for failures or damage that
could have been discovered, repaired, or avoided by proper
inspection prior to installation. Damage occurring in
transit is the responsibility of the carrier. The user or
installer MUST open the crate and inspect the unit for
damage when it is delivered. If damage is discovered, it
must be reported immediately to the seller and the
carrier in writing, and an inspection requested. Failure of
the carrier to respond should be reported to the seller and
the carrier. Your freight claims should be filed promptly
thereaer. Damage occurring to the unit during installa-
tion is the responsibility of the installer and/or building
contractor and damage occurring thereaer is the
responsibility of the user. Failure of any non-factory
installed components, parts and accessories is the sole
responsibility of the equipment manufacturer except as
provided above. Any replacement parts shall be covered
only by the original equipment manufacturer warranty, if
any. Your installer is responsible for knowing local code
requirements and installing the unit safely in accordance
with the same. The Company is not responsible for costs
to modify any product to obtain any code approval, such
as city, county, or state building codes.
Warranty Service
For the user’s benefit, the Company maintains a list of
independent service personnel to perform required
warranty service repairs. Such firms are not agents or
representatives of the Company and cannot bind the
Company by words or conduct.
The Company will provide the warranty service described
above when the following conditions have been met: the
failure is covered by the warranty; the user has informed
an Authorized Sauna Works Warranty Service Depart-
ment Representative of the nature of the problem during
the warranty period; conclusive evidence (e.g., proof of
purchase or installation) is provided to the foregoing by
the user proving that the failure occurred or was
discovered within the warranty period; and, an authorized
independent service person or Company representative
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