D018433_01_CR4405_User_Manual
14
Warranty Coverage and Procedure
During the warranty period, Code will repair or replace defecve products returned to Code’s service center in the US. For
worldwide warranty service, go to hp://www.codecorp.com/technical-support.php and ll out a service request. Customer
will be issued a case number. Case will be routed into the support queue within Code. Customer will be contacted within one
business day of submission. Code representave will work with customer to troubleshoot soluon and aempt to restore
reader to proper funconality. If the Code representave determines that it cannot be restored programmacally and deems
a hardware issue is found a Return Material Authorizaon (RMA) Number will be assigned and customer will be instructed to
return the product to Code.
Products must be shipped in the original or comparable packaging, with shipping and insurance charges prepaid. Only parts
listed in the original RMA should be sent and will be accepted. Code will pay for return shipping and insurance of repaired or
replacement products worldwide. Code will use new or refurbished parts at its discreon and will own all parts removed from
repaired products. Customer will pay for any pre-shipped replacement product in case it does not return the replaced product to
Code within 7 days of receipt of the replacement product. The process for return and customer’s charges will be in accordance
with Code’s Exchange Policy in eect at the me of the exchange. Customer accepts full responsibility for its soware and
data including the appropriate backup thereof. Repair or replacement of a product during warranty will not extend the original
warranty term.
Return me frames are listed in the chart above. For RMA’s not covered under warranty as outlined in the exclusion secon,
customer will be required to pay the non-covered warranty fee as listed in the chart above.
General
EXCEPT FOR THE WARRANTIES STATED ABOVE, CODE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED,ON PRODUCTS
FURNISHED HEREUNDER, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AND NON-INFRINGEMENT.
The stated express warranes are in lieu of all obligaons or liabilies on part of Code for damages, including without limitaon,
special, indirect, or consequenal damages arising out of or in connecon with the use or performance of the product. Seller’s
liability for damages to buyer or others (regardless of the form of acon, whether by contract, warranty, tort, malpracce, and/
or otherwise) resulng from the use of any product, shall in no way exceed the purchase price of said product. In no event shall
Code be liable for any consequenal, special, indirect, incidental or punive damages, or for any loss of prots, revenue or data,
even if Code has been advised of the possibility thereof.
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