Colortrac SMARTLF SCAN - Troubleshooting Guide

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DOCUMENT NO
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88N001G © 2016 Colortrac
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GENERAL TROUBLESHOOTINGGUIDE
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Bluelightflashesfor1secondevery5
seconds
Scannerisinsleepmode.PressSCANbuttontowakescanneror
insertmedia
Loadeddocumentsuddenlymoves
throughthescannerandisejected.
Lightflashes1secondevery5
d
Scannerhasentereddeeppowersavemode.Placepaperontray
thenremoveittore‐powerthescanner
Orangelightshowsandwillnotscan Papertrayisstillopenandnotproperlylockedatoneorboth
ends.Closepapertray.
Whenconnectedtoacomputer
SmartLFScan!startstoscanbutthen
sendsdocumentthroughscanner
fasterthannormal
SmartLFScan!couldnotfindthecomputeronthesamenetwork.
Use‘information’inthescannerandipconfigfromthecommand
promptatthecomputertoverifythatbothdevicesareidentical
in
thefirstthreeframesoftheIPaddress192.168.001.XXX.
Papersizeisnotdetectedproperly Scannerglassmaybedirty.Inspectandcleanifnecessary.Note
iftheglasswasdirtyatthetimeacolorcalibrationwascarriedout
aperfectlycleanscanglasswillnothelp.Checkthescanglassis
stillcleanthencolorcalibrateandtry
again.
Documentisejectedordoesnotscan
properlyusingautomaticpapersizing
Documentiswiderthanthescannermaximumscanwidth.
Rotatedocumentifpossibleorchangetolargestmanualsize(D‐
sizeportraitorE‐sizeportrait).
Scansarenotbeingsavedwhenusing
theUSBstick
TheUSBflashmemorystickmaybedamaged,wornoutofpoor
qualityorincompatible.Changetoadifferenttype

Pressingthescanbuttonwhenusing
theUSBmemorystickdoesnotstart
thescan
Wait3to4secondsafterinsertingtheUSBstickintoSmartLF
Scan!beforepressingthescanbuttonforthesticktobe
recognisedproperly
WhenusingtheSmartLFScan!
NetAppnoscansarereceivedinto
thefolder
a)Powercyclethescanner
b)DeterminethescannerIPaddressthenpingitfromthe
computere.g.ping192.168.001.xxx
c)IstheNetApprunning?
d)IsaNetApprunningonadifferentcomputeranddirectingthe
scans
somewhereelse?
e)IfbandcareokayunchecktheScannerLockcheckbox(early
software)incordtoresetthelock(afterfirmwareupgrade)
Straightlinesanddiagonallinesinthe
scanimageshaveverysmallbreaksin
themwheninspectedathighzoom
Ifthescannerissubjectedtostrongphysicalshockorextremesof
temperatureduringstorageorshipmenttheinternaloptical
alignmentmaybealteredveryslightly.Usethelinecalibrate
function
fromthemoresettingsmenuandthecalibrationtarget
toelectronicallyre‐alignthescanner.
Thecoloroftheimageissuddenly
changingveryslightlyacrossthe
scanner
Ifthescannerisbeingusedinaroomwherethetemperatureis
morewarmorcoldthannormalordifferenttotheenvironment
wherethescannerwaslastcolorcalibratedthenitmaybe
necessarytorecalibrate.
Usethecolorcalibratefunctionfromthe
moresettingsmenuandthecalibrationtargettoelectronicallyre‐
setthecolorinthescanner.
Therainforest365iconisflashingor
absentfromthescannerdisplay
Iftheclouddoesnotappearorflashesconstantlytheservicemaybe
downoryourinternetconnectionmayhavefailed.