Getting Started 2–3
Basic Troubleshooting
Solving General Problems
You may be able to easily resolve the minor problems described in
this section. If a problem persists and you are unable to resolve it
yourself or if you feel uncomfortable about performing the operation,
contact your Compaq authorized dealer or reseller.
Solving General Problems
Problem Cause Solution
Computer will not
turn on.
Computer is not
connected to an external
power source.
Connect to an external power
source.
Cables to the external
power source are
unplugged.
Ensure that cables connecting the
computer to the external power
source are plugged in properly and
the wall outlet is active.
A defective PCI or ISA
card has been installed.
Remove any expansion board that
was just installed.
Drive power, data, or
power supply cables
may not be properly
connected.
Reseat drive power, data, and power
supply cables.
The unit temperature was
exceeded. The fan may
be blocked.
1. Unit is in an exceedingly hot
environment. Let it cool down.
2. Ensure that computer air vents
are not blocked and internal fan is
running.
Contact Compaq authorized reseller
or service provider.
Power line selector
switch on rear of
computer chassis is not
switched to correct line
voltage (115V or 230V)
(some models).
Select the proper AC voltage using
the slide switch.
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