IN FI NI TY40
AU TO BA R
10.2 Simple Problem Solving
In the unlikely event of the machine developing a problem, details are given in the table below on
how to deal with common faults that can be easily remedied by the operator.
Safety First! Should the remedy given below not cure the problem, or the fault is not
listed, DO NOT ATTEMPT TO CURE THE FAULT YOURSELF. Contact your machine
supplier for assistance.
Section 10 - Error Messages and Simple Problem Solving
Fault Possible Cause Remedy
Waste bucket overflowing
Level sensor incorrectly
located in the bucket
Ensure sensor is positioned
correctly in the bucket
Incorrect drinks
dispensed
Ingredient canisters
located incorrectly
Refit canisters into their correct
positions
Leaking from dispense
area
Mixing system/ʻOʼ ring
fitted incorrectly
Refit correctly and ensure
that all mixing stations are water
tight
Blank LCD display
Electricity supply
turned off
Ensure electricity supply
is turned on at the mains
Cups jamming Incorrect cup size
Remove cups from cup
stack and replace with
correct size cups
No change given from
change giver (where fitted)
Coin tubes jamming
Coin tubes empty or
below pre-set level
Clear coin tubes and
check for blockage
Check and refill coin
tubes where necessary
Low water indicated on
LCD display
Water supply turned off
Ensure water supply is
turned on at stop tap
Error Message Cause Solution
Sorry Out of Service
Low Water The machine is filling
Wait for the machine to fill with
water
Fill Timeout
The machine has failed to fill
with water
Check that the water supply to
the machine is connected and
turned on
Water Tank Heating
The water is heating to the
correct operating temperature
Wait for the machine to heat
up and enter standby mode
Waste Bucket Full The waste bucket is full
Empty, clean and refit the
waste bucket
Rinsing
Operator/engineer running the
rinse program
Wait until machine completes
rinse cycle and returns
Out of Coffee
Fresh beans canister and/or
freshbrew canister empty
(B2C machines)
Bean canister shut-off closed
Refill bean canister with fresh
beans and/or coffee canister
with freshbrew coffee
Fully open bean canister shut-
off
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