Crestron DM-NVX-E30 - Troubleshooting; DM NVX Encoder;Decoder Troubleshooting

Product Manual – DOC. 8425A DM-NVX-E30(C)/DM-NVX-D30(C) Encoders/Decoders • 25
Troubleshooting
The following table provides troubleshooting information. If further assistance is
required, contact a Crestron customer service representative.
DM NVX Encoder/Decoder Troubleshooting
PROBLEM POSSIBLE CAUSE(S) CORRECTIVE ACTION(S)
4K60 4:4:4 2-channel non-HDR or
4K60 4:4:4 2-channel HDR video
is intermittent.
The display device is not
configured properly.
Configure the display device
properly.
Refer to the display device
documentation for proper
configuration to support 4K60 4:4:4
2-channel non-HDR or 4K60 4:4:4 2-
channel HDR video.
A Crestron HDMI cable is not
being used.
Use a Crestron HDMI cable only.
The Crestron HDMI cable exceeds
the maximum length of
20 ft (6.1 m).
Use a Crestron HDMI cable that does
not exceed 20 ft (6.1 m).
The display flashes to a black
screen momentarily.
Switching between HDR and
non-HDR content is occurring.
No action required. Flashing to a
black screen may occur on certain
TVs.
The video is not being displayed,
but the audio can be heard.
The HDCP settings of one or
more DigitalMedia™ devices in
the signal path do not support
the HDCP level of the source.
Ensure that the HDCP settings of all
DigitalMedia devices in the signal
path support the HDCP level of the
source.
The display does not support the
HDCP level of the source.
Ensure that the display supports the
HDCP level of the source.
The video is intermittent.
The HDMI or Ethernet cable
connections are faulty.
Verity that all cables are connected
securely.
(Applicable to the DM-NVX-E30
and DM-NVX-E30C) A message
indicating that the resolution is
unsupported appears on the
display.
The incorrect EDID is selected for
the HDMI input.
Select the correct EDID.
The resolution of the HDMI input
is not supported.
Change the resolution of the input.
There is no video or audio. Cable connections are faulty.
Verify that all cables are connected
securely.
The incorrect EDID is selected for
the HDMI input.
Select the EDID supported by the
devices in the signal path.
The HDCP settings of one or
more DigitalMedia devices in
the signal path do not support
the HDCP level of the source.
Ensure that the HDCP settings of all
DigitalMedia devices in the signal
path support the HDCP level of the
source.
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