Crestron DM-RMC-4K-SCALER-C User Manual

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DM-RMC-4K-SCALER-C/-DSP: 4K DigitalMedia 8G+ Receivers Supplemental Guide – DOC. 7728A
DM-RMC-4K-SCALER-C Troubleshooting (Continued)
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
The SIMPL Windows program
is not operational.
In a configuration in which a
DigitalMedia switcher is not used,
the IP table is not set properly.
Verify that the IP table is set
properly in System Info in the
Crestron Toolbox application.
If the DM-RMC-4K-SCALER-C
connects to a DigitalMedia
switcher, the
DM-RMC-4K-SCALER-C does not
connect to the correct DM output
port of the switcher.
Ensure that the
DM-RMC-4K-SCALER-C
connects to the correct DM
output port of the switcher.
The video flickers or drops
when the
DM-RMC-4K-SCALER-C is
touched or when metal in the
vicinity of the device is
touched.
The DM-RMC-4K-SCALER-C is
not properly grounded.
Ensure that the
DM-RMC-4K-SCALER-C is
properly grounded.
(DM-RMC-4K-SCALER-C-
DSP only) HDMI output audio
is of poor quality or is not
present.
The audio sampling frequency at
the source is not supported by the
display.
Set the input’s audio EDID to
sampling frequencies that are
supported by the display.
NOTE:
If, for any reason, the factory default settings of the DM-RMC-4K-SCALER-C must
be restored, do the following: From the
Tools
menu in the Crestron Toolbox application,
select
Text Console
and enter the following command:
restore y

Crestron DM-RMC-4K-SCALER-C Specifications

General

Baud rate	115200 Bd
Product color	Black
LED indicators	Yes
Heat dissipation	63 BTU/h
Housing material	Metal
Scaled resolutions	1920 x 1080, 2560 x 1600, 3840 x 2160, 4096 x 2160
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	10 - 90 %
AC adapter frequency	50/60 Hz
AC adapter input voltage	100-240 V
Power consumption (typical)	18 W
RJ-45 ports quantity	2
Number of HDMI outputs	1
Maximum pixel clock	300 MHz
Channel separation (1 kHz)	90 dB
Signal-to-Noise Ratio (SNR)	95 dB

Weight and Dimensions

Depth	28 mm
Width	137 mm
Height	318 mm
Weight	625 g