Crestron TPMC-8X-GA User Manual

Isys
®
8.4” WiFi Touch Screen Crestron TPMC-8X-GA
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPMC-8X-GA Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Touch screen
does not turn on.
Battery was not charged
or is discharged.
Place the TPMC-8X-GA on
the docking station and
charge the battery using the
provided power pack.
TPMC-8X-GA is off, in
power down mode or
has no power.
Verify that TPMC-8X-GA has
power and is on or in standby
mode.
No WAPs
defined/selected on the
TPMC-8X-GA.
Refer to the “Ethernet Details”
section of this guide, which
starts on page 28 to
define/select WAPs.
No IP address
configured/obtained on
the TPMC-8X-GA.
Refer to “Ethernet Details”
which starts on page 28 to
define IP addresses. If the
TPMC-8X-GA is set up to use
DHCP (not recommended),
you can use the WAP window
box to verity the IP address
provided. If the number is
invalid for your subnet or no
number is present, verify that
the DHCP server is working
properly.
Cannot upload VT
Pro-e project or
firmware from
Toolbox via Wi-Fi.
TPMC-8X-GA is out of
range or has poor
access to the WAPs.
The TPMC-8X-GA is out of
range of the WAP or is
experiencing interference.
Refer to the WAP
documentation for
instructions on setting up a
wireless network with
minimum interference and no
dead spots.
TPMC-8X-GA
does not show
feedback and/or
does not control
any devices.
No WAPs
defined/selected on the
TPMC-8X-GA
Refer to the “Ethernet Details”
section of this guide, which
starts on page 28 to
define/select WAPs.
(Continued on following page)
52 • Isys
®
8.4” WiFi Touch Screen: TPMC-8X-GA Operations Guide – DOC. 7078C

Crestron TPMC-8X-GA Specifications

General

Brand	Crestron
Model	TPMC-8X-GA
Category	Touchscreen
Language	English