Isys™ 5.7” Wireless Touchpanels Crestron TPS-6X Series
TPS-6X Troubleshooting (Continued)
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Touchpanel is set to
wrong RF channel.
Refer to “WIRELESS” which
starts on page 27 to verify the
touchpanel RF channel is set
to match the
CEN(I)-HPRFGW gateway’s
channel ID.
Touchpanel RF ID does
not match the RF ID in
the SIMPL program.
Use Crestron Toolbox to poll
the network. Check the RF ID
for the touchpanel. Then refer
to “WIRELESS” which starts
on page 27 to set its RF ID to
match the RF ID in the SIMPL
program.
Touchpanel is not
responding
(Continued).
Touchpanel is out of
range of
CEN(I)-HPRFGW
gateway.
Position the touchpanel within
operating range or relocate
the CEN(I)-HPRFGW. Refer
to “Specifications” which
starts on page 5 for operating
range details.
Touchpanel
display is dark.
Standby timeout has
elapsed.
Touch the screen to
reactivate.
Unexpected
response from
touchpanel.
Touchpanel is
incorrectly calibrated.
Recalibrate the touchscreen
(refer to “Configuring the
Touchpanel” which starts on
page 13 and “CALIBRATION
MENU” on page 15).
TPS-6X boots up
with message
saying “Your
desired page was
not found.”
Invalid VT Pro-e project
or no VT Pro-e project is
loaded.
Load/reload VT Pro-e project
using Crestron Toolbox.
Check Network Wiring
Use the Right Wire
In order to ensure optimum performance over the full range of your installation
topology, Crestron Certified Wire and only Crestron Certified Wire may be used.
Failure to do so may incur additional charges if support is required to identify
performance deficiencies because of using improper wire.
Calculate Power
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Please use the Crestron Power
Calculator to help calculate how much power is needed for the system
(www.crestron.com/calculators
).
When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisy-
chained on the run, the Cresnet power usage of each network unit to be daisy-
chained must be added together to determine the Cresnet power usage of the entire
chain. If the unit is home-run from a Crestron system power supply network port, the
54 • Isys™ 5.7” Wireless Touchpanels: TPS-6X Series Operations Guide – DOC. 6875B
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