Croozer Cargo - Croozer Cargo Warranty Information; Warranty Terms and Conditions; Factors Affecting Wear; Servicing and Warranty Claims

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CroozerCargo14-ENG-2-14
Warranty
Warranty
The statutory warranty in the country or state of purchase
has unlimited application to the above-mentioned products.
This warranty only applies to defects inherent to the mate-
rial supplied and does not cover damage due to improper
use, use of force, lack of maintenance or normal wear and
tear. The period of statutory warranty depends on the law
of the country in question.
Our products have parts and components that, even with
normal use, are subject to natural wear and tear; the rate
of wear, however, will depend very much on the type and
intensity of use, as well as the respective level of care and
maintenance.
Therefore, individual parts or components may reach their
wear limits before the end of the statutory warranty period,
especially if the product has been used intensively (daily
use in any weather, the use of a towing bicycle with electric
assist etc.). In such cases, premature wear is caused by
the product’s use and does not represent a defect in the
sense of the warranty.
The rate at which parts will reach their wear limits depends
very much on the type and intensity of use, the level of
care and maintenance, and the following factors:
• mileage
• cargo loading
• riding style:
- harshness of acceleration and braking
• high-speed turning
• weather and environmental factors:
- UV radiation
- moisture and humidity
- soiling/dirt/dust
- temperature
- salty air
- contact with salt water
- road salt
• storage
• maintenance status:
- service intervals
- use of maintenance products
- maintenance work and inspections
Servicing and warranty claims
If any part of the Croozer Cargo is not working properly, if
the vehicle requires servicing or to make a warranty claim,
contact the dealer from whom you purchased your Croozer
Cargo. The dealer will either help you directly or forward
your claim to us. In order to process your claim, we – and/
or your dealer – will need the original sales receipt and the
serial number of your Croozer Cargo.
The serial number can be found on the sticker that is af-
 xed to the bottom of the black frame on the left side.