SERVICE, PARTS & WARRANTY
Page 6-1
HOW TO CONTACT CSZ
CincinnaƟ Sub-Zero Products
12011 Mosteller Road
CincinnaƟ , OH 45241
Telephone (Main) 1-513-326-5252
Toll Free (North America) 1-877-233-9871
Service & Parts 1-513-719-3300
Fax 1-513-326-5258
Internet hƩ p://www.cszproducts.com
HOW TO OBTAIN REPLACEMENT PARTS / PARTS ORDERING PROCEDURE
If a part fails and must be returned to CincinnaƟ Sub-Zero Products for repair or replacement
under the terms of the warranty, follow the procedure below.
1. Contact our Service Department at (513) 719-3300 from 7:30 AM to 5:30 PM (Eastern Time Zone).
For overnight shipments, the Service Department must be contacted BEFORE 2:00 PM (Eastern Time Zone).
You may submit your request online at: hƩ p://www.cszindustrial.com/Contact/Service-Request.aspx
2. To order the replacement part, please provide the following informaƟ on:
a. A purchase order number or credit card number.
b. The complete CincinnaƟ Sub-Zero Part number.
c. The model number and serial number of the chamber for requiring the replacement part.
d. The specifi c complaint regarding the failed part.
NOTE: CSZ provides a list of parts for all chambers in a Bill of Materials which is included in the manual.
The recommended spare parts for your chamber have an asterisk (*) on the leŌ hand
margin.
3. The Parts Department will authorize the return of the failed material and issue an RMA
(Return Material AuthorizaƟ on) number.
4. Any part replaced under terms of the warranty is invoiced at the current price. Upon receipt of the
defecƟ ve material CincinnaƟ Sub-Zero Products will issue a credit for the amount billed less any
prepaid freight charges.
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