15 | Troubleshooting
Installer reference guide
203
EWAA011~016DA + EWYA009~016DA
Packaged air-cooled water chillers
and packaged air to water heat pumps
4P620242-1 – 2020.06
15.3.8 Symptom: The space is NOT sufficiently heated at low outdoor temperatures
Possible causes Corrective action
If the system contains a backup heater:
The backup heater operation is not
activated
Check the following:
▪ The backup heater operation mode is
enabled.
Go to: [9.3.8]: Installer
settings > Backup heater >
Operation [4‑00]
▪ The backup heater overcurrent circuit
breaker is on. If not, turn it back on.
▪ The thermal protector of the backup
heater is NOT activated. If it has,
check the following, and then press
the reset button in the switch box:
- The water pressure
- Whether there is air in the system
- The air purge operation
If the system contains a backup heater:
The backup heater equilibrium
temperature has not been configured
correctly
Increase the equilibrium temperature to
activate the backup heater operation at
a higher outdoor temperature.
Go to: [9.3.7]: Installer settings
> Backup heater > Equilibrium
temperature [5‑01]
There is air in the system. Purge air manually or automatically. See
the air purge function in the chapter
"12Commissioning"[4185].
15.4 Solving problems based on error codes
If the unit runs into a problem, the user interface displays an error code. It is
important to understand the problem and to take measures before resetting an
error code. This should be done by a licensed installer or by your local dealer.
This chapter gives you an overview of most possible error codes and their
descriptions as they appear on the user interface.
INFORMATION
See the service manual for:
▪ The complete list of error codes
▪ A more detailed troubleshooting guideline for each error
15.4.1 To display the help text in case of a malfunction
In case of a malfunction, the following will appear on the home screen depending
on the severity:
▪ : Error
▪ : Malfunction
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