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975675 • Version 3.1 • 07.02.2014
Service agreement
The unit includes mechanical and electrical parts and the unit is often placed in a rough
environment where the components are exposed to different climate conditions. There-
fore the unit will need preventative maintenance on a regular basis.
The After Sales Support Department of Dantherm A/S is ready to help you in case of a
problem.
To be able to offer quick and efficient help, please have the following information ready
when contacting Dantherm A/S:
Name
Company
Country
Phone no.
Email
Type (unit)
Site/location (unit)
Serial no/order no.
Description of the problem
Contact Dantherm A/S, ask for the After Sales Support department and help will be pro-
vided as soon as possible:
Phone: +45 96 14 37 00
Fax: +45 96 14 38 00
Email: service@dantherm.com
Dantherm A/S offers to do the preventive maintenance on the units so that they at all
times will operate according to factory standards.
Corrective and
emergency repair
In case of malfunctions of the product Dantherm A/S offers to do emergency repair on
the climate units. Agreements will be made with the customer on response time and
price.
Dantherm A/S has established a network of service partners to do the preventative
maintenance. The partner is trained and certified on the actual climate units. The part-
ner will also carry an adequate number of spare parts – so that any repairs can be made
during the same visit.
The agreement will be made with Dantherm A/S – and the overall responsibility for the
agreement will be Dantherm A/S’s.
For further information about a service agreement in your country or region, please
contact:
Henrik Hersted
After Sales Support Manager
Dantherm A/S
Phone: +45 9614 4767
Mobile: +45 2399 4066
Email: heh@dantherm.com
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