Datalogic HandScanner MR - BLE - Data Transfer Troubleshooting; Gateway Troubleshooting; Gateway - Data Transfer Troubleshooting; Disposal

23
Gateway - Data Transfer
Problem Cause Solution
Barcode data is not transferred HandScanner is not connected to the
Gateway
1. Scan the pairing barcode on the Gateway
2. Lights up blue twice briefly while Hand-
Scanner is connecting and aer a successful
connection
HandScanner is out of range of the
Gateway
y Max. range is 100 - 130  (20 - 40 m)
Bring HandScanner closer to the Gateway
Gateway is defective Gateway must be replaced
HandScanner is defective HandScanner must be replaced
Charging Station
Problem Cause Solution
HandScanner does not charge in
Charging Station
HandScanner is not correctly inserted in
the Charging Station
Insert HandScanner in the Charging Station
again
Charging Station is not connected to
power source
Connect Charging Station to power source
HandScanner is defective HandScanner must be replaced
Charging Station is defective The Charging Station must be replaced
LEDs of HandScanner do not light up
immediately when HandScanner is
placed in the Charging Station
HandScanner charges in the Charging Sta-
tion, but the feedback signals are delayed
by about 30 seconds
Wait until the LEDs of HandScanner signal the
charging
TIP 1
Problem could not be solved? Insert HandScanner into the wearable. Press the trigger on the wearable for
about 15 seconds and restart Handcanner.
TIP 2
Problem could not be solved? Scan with HandScanner the Factory Default Barcodes:
HandScanner Gateway
Factory Default Barcode will reset all configurations!
DISPOSAL
For information about the disposal of Waste Electrical and Electronic Equipment (WEEE), please refer
to the website at www.datalogic.com.
Carry out the following steps to decommission HandScanner system:
1. Release HandScanner from Wearables
2. Disconnect the connection cable from the Acess Point / Gateway
3. Disconnect the mains plug from the Charging Station
4. Properly dispose of Hardware and Wearables as old electronic and electric devices
BLE - Data Transfer
Problem Cause Solution
Barcode data is not transferred HandScanner is not connected to the end
device
1. Scan the pairing barcode
2. Lights up blue twice briefly while Hand-
Scanner is connecting and aer a successful
connection
HandScanner lights up green aer
the data transfer, but no barcode data
is shown on the end device
HandScanner is out of range of the end
device
• Max. range is < 33  (10 m)
Bring HandScanner closer to the end device
and scan the pairing barcode
HandScanner flashes red 3 times, 3
negative beeps are heard and long
vibration is felt
HandScanner cannot connect with the
end device
1. Check whether the range between Hand-
Scanner and end device is < 33  (10 m). If
not, get closer
2. Disconnect the HandScanner from the
end device and reconnect (see “6th Step:
Disconnect HandScanner” and “4th Step:
Connect the HandScanner”)
3. Scan the pairing barcode again
4. Scan barcode again
Gateway
Problem Cause Solution
The Gateway is not recognized on
Windows systems when enabling
CDC mode
The CDC Driver for Windows may be mis-
sing
Install the CDC Driver on Windows PC. To
download it, go to www.datalogic.com and
from the home page click on the search icon,
type in the name of the product, then go to the
Soware & Utilitites section.
The Gateway is not recognized on
Windows systems when enabling
Mass Storage
The Composite Driver for Windows may
be missing
From Windows Start Menu, open Device
Manager, locate the USB device with warning
icon, right-click Update Driver > Automatic
Search.
The PC must have Internet access.