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Q6: After starting the vehicle, is it necessary to unplug and then plug
back in the USB adapter for the Dash Cam to turn on?
For Dash Cams powered by the car's cigarette lighter, some car models continue to supply power to the lighter
even after the engine has been turned off. As a result, the Dash Cam may not detect the power on/off signal, and
the power cable needs to be manually unplugged and re-plugged for the Dash Cam to start.
Q7: The GPS location is not successful?
1. Ensure there is no gap between the bracket and the Dash Cam.
2. Check if there is a GPS logo on the bracket.
3. Try again in an area with a good GPS signal (outside the car).
Restart or reset the device.
Q8: How to turn on SR and view location and trajectory data?
Please see the App operation instructions (SR section).
Q9: The date/time of the Dash Cam is not accurate?
Connect the Dash Cam to the DDPAI App to synchronize the time automatically. If the time needs to be
synchronized every time, there may be a fault with the internal RTC of the Dash Cam. Please do not hesitate to
contact us.
Q10: Video playback is stuttering?
1. It is recommended to download the video for playback.
If the storage hasn't been formatted for a long time, it is recommended to format the storage or try using a
different TF card.
Q11: The Dash Cam automatically shuts down after being idle on
constant power for 15 minutes?
The Dash Cam will enter sleep mode after a long time of inactivity. Restart the Dash Cam by unplugging and
plugging the power cable again.
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