6 MAINTENANCE AND TROUBLESHOOTING KD2 Pro
6.4 Troubleshooting KD2 Pro
If you encounter problems with your KD2 Pro, refer to the following
items to see if they resolve your problem.
1. PROBLEM:
I am getting poor or inconsistent readings.
SOLUTION:
Conduct a verification of the sensor to ensure it is operating within
specifications. Refer to Section 5 for measurement procedures and
guidelines.
2. PROBLEM:
The KD2 Pro says it does not recognize the connected sensor.
SOLUTION:
Make sure the connection between the sensor and the KD2 Pro is
secure, and that none of the connector pins are bent or broken off.
If the KD2 Pro still fails to recognize the sensor, the sensor may be
malfunctioning. Contact Decagon for more assistance.
6.5 Troubleshooting KD2 Pro Utility Software
The following descriptions should help you if you encounter any dif-
ficulty using the KD2 Pro Utility.
1. PROBLEM:
The KD2 Pro Utility tells me another application is using the COM
port, but I do not think any other programs are running.
SOLUTION
Some PDA synchronization software monitors serial communication
ports. Disable Microsoft’s ActiveSync or Palm’s HotSync system
software while using the serial port with the KD2 Pro Utility.
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