KD2 Pro 6 MAINTENANCE AND TROUBLESHOOTING
2. PROBLEM:
My USB-to-Serial adapter is not showing in the communication port
picker.
SOLUTION
Enable “Force find all Communication Ports” in Preferences by go-
ing to the Edit > Preferences, and then selecting the Communication
tab. Enable the check box at the bottom of the screen. Enabling
this option may find other serial ports that are not available for use
by the KD2 Pro Utility (for example, modems installed in your com-
puter).
3. PROBLEM:
Downloading data stops in the middle with an error message saying
the Utility lost connection with the KD2 Pro.
SOLUTION
A noisy serial connection can disrupt the connection between the
Utility and the KD2 Pro. If this error happens regularly, you can try
setting your baud rate lower or increasing the number of times you
send a command to the KD2 Pro. Choose the Communications tab
in Preferences to alter this setting.
6.6 Service Instructions
If your KD2 Pro should ever require servicing, call Decagon at 509-
332-5599. We ask you for your address, phone number, your KD2 Pro
serial number, and your current firmware version. For non-warranty
repairs, we also ask for a method of payment.
Before shipping your instrument to Decagon, please contact us to
obtain a Request Maintenance Authorization number (RMA). This
allows our repair staff to keep track of your KD2 Pro. Once you have
acquired an RMA, send your KD2 Pro to Decagon.
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