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If You Cannot Connect
If the remote viewing does not connect, please check the settings below:
1. Make sure the browser is Internet Explorer 6.0 or
higher and is on a Windows PC.
2. Make sure you forwarded both your CLIENT and
HTTP port for TCP and UDP.
3. Make sure all controls are properly installed
(Selected the yellow pop-up bar and
run all controls).
4. Check all your network connections and go
through the above steps again to make sure
a configuration error was not made. You may
have to configure PPPoE settings to match
the settings provided to you by your Internet
Service Provider (ISP). Consult your ISP for more
information on your PPPoE settings.
5. Port forwarding is not set up correctly. Read the
instructions of www.defender-usa.com/support
and/or www.portforward.com to ensure you
have the correct port forwarding settings.
6. A pop-up blocker is preventing the ActiveX
controls from prompting you to install.
7. Your router is blocking your computer from using
the External IP address from the same network
as the DVR. Try connecting to the External IP
ADDRESS from a computer that is not connected
to the same network.
8. If port 80 is being blocked by your ISP, try
changing the HTTP port to 5000. Port forwarding
will need to be set up for A DSL modem is
preventing the connection because it is on a
different sub-network. Contact your Internet
service provider to assist with bridging the
modem and router together.
NOTE:
For Port Forwarding issues, please contact DEFENDER
®
's
technical support team. For issues regarding your modem,
please contact your Internet service provider, as making any
modifications to your modem can render it inoperable.
NETWORK SETUP
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