Dell EMC DP5300 - Page 101

2. Verify that the required components are accessible on the network. Resolve any
connectivity issues that are encountered.
l
If the ACM loads successfully, skip the rest of this procedure. The DPSearch
nodes, DP Advisor nodes, DP Central, AVE, and Avamar Proxy start
automatically.
l
If all required components are powered on and accessible, but the ACM does
not load, restart the ACM service:
3. Stop the dataprotection_webapp service:
service dataprotection_webapp stop
4. Start the dataprotection_webapp service:
service dataprotection_webapp start
The DPSearch nodes, DP Advisor nodes, DP Central, AVE, and Avamar Proxy start
automatically.
The VMs do not start
When switch the power button on present on the Dell Server, the ACM internally
executes local.sh (/etc/init.d/local.sh) and the VMs start automatically.
To start the VMs manually:
1. Move ESXi out of maintenance mode manually.
Note
To do this, log in to ESX using idpauser and select Exit maintenance mode.
2. Start the DataProtection-VCSA by running the /etc/init.d/local.sh script
on ESXi or power on the VM from the ESXi.
DataProtection-ACM VM starts five minutes after the VCSA VM starts.
3. If DDVE VM is not up, click the Power on button to start the DDVE VM.
Code waits filesystem status to show up and running.
4. If AVE is not started, start AVE VM from ESX UI.
5. login to AVE using admin credentials.
ACM executes dpnctl status all, dpnctl start all, and dpnctl
start maint commands.
6. If something goes wrong, execute the following in sequence and click the Power
on button:
l
DataProtectionSearch Vapp
l
DPADatastoreServer VM
l
DPAApplicationServer VM
l
DataDomainCloudDR VApp
l
DataProtectionCentral VApp
l
AVProxy VM
Note
Check the status of DPA services by running /opt/emc/dpa/services/bin/
dpa.sh service status command after logging in to Datastore server using
its IP, OS user root and its password.
7. If DPS vApp does not started, start vApp.
Restart the IDPA
DELL EMC CONFIDENTIAL
Troubleshooting startup 101