26
Problems Possible solutions
Unbalanced
sound in the
headset
Check the computer volume balance is set correctly.
- Right-click the headset icon.
- Select playback devices.
- Right-click default playback devices, and select
Properties.
- Select Levels, and click Balance. Ensure that t
he
L a
nd R values are the same.
Headset lights
do not light up
Ensure that the headset is turned on.
Open Alienware Command Center, and ensure that
the lights are turned on.
Wireless range is
too short
Ensure that the wireless dongle is not covered or
blocked by metal or electronic objects.
Try connecting the wireless dongle to the USB port
on the side of your computer, rather than the USB
port at the back of your computer.
E
nsure that no other USB device is connected
adjacent to the wireless dongle.
Microphone
picks up too
much
background
noise
Ensure that the microphone is positioned close to
the mouth.
Open Alienware Command Center, and reduce the
mic
rophone volume.
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