Handling swollen Lithium-ion batteries........................................................................................................................ 82
Locate the Service Tag or Express Service Code of your Dell computer ..............................................83
SupportAssist | On-board Diagnostics.........................................................................................................................83
System diagnostic lights..................................................................................................................................................83
Real-Time Clock (RTC Reset)........................................................................................................................................85
Updating the BIOS in Windows......................................................................................................................................85
Updating the BIOS using the USB drive in Windows............................................................................................... 85
Backup media and recovery options.............................................................................................................................85
WiFi power cycle............................................................................................................................................................... 86
Drain residual flea power (perform hard reset)......................................................................................................... 86
Chapter 7: Getting help and contacting Dell................................................................................ 87
Contents 5
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