Dell Canvas 27 User Manual

54 │ Troubleshooting
Specific
Symptoms
What You
Experience
Possible Solutions
No Input Signal
when user
controls are
pressed
No picture, the
LED light is white
•Check the signal source. Ensure the computer
is not in the power saving mode by moving the
mouse or pressing any key on the keyboard.
•Check whether the signal cable is plugged in
properly. Re-plug the signal cable if necessary.
•Reset the computer or video player.
•Checking the multiple monitor conguration on
the computer.
The picture does
not fill the entire
screen
The picture
cannot fill the
height or width of
the screen
•Due to dierent video formats (aspect ratio)
of DVDs, the Dell Canvas 27 may display in full
screen.
•Run the built-in diagnostics.
Universal Serial Bus (USB) Specific Problems
Specific
Symptoms
What You
Experience
Possible Solutions
USB interface is
not working
USB peripherals
are not working
•Check that your Dell Canvas 27 is turned ON.
•Reconnect the upstream cable to your computer.
•Reconnect the USB peripherals (downstream
connector).
•Switch o and then turn on the Dell Canvas 27
again.
•Reboot the computer.
•Some USB devices like external portable HDD
require higher electric current; connect the device
directly to the computer system.
SuperSpeed
USB3.1 Gen 1
interface is slow.
SuperSpeed
USB3.1 Gen
1 peripherals
working slowly or
not working at all
•Check that your computer is USB3.1 Gen
1-capable.
•Some computers have USB3.1 Gen 1, USB 3.0,
USB 2.0, and USB 1.1 ports. Ensure that the
correct USB port is used.
•Reconnect the upstream cable to your computer.
•Reconnect the USB peripherals (downstream
connector).
•Reboot the computer.

Dell Canvas 27 Specifications

General

Brand	Dell
Model	Canvas 27
Category	Monitor
Language	English