Specific
Symptoms
What You
Experience
Possible Solutions
USB interface is
not working
USB peripherals
are not working
• Check that your monitor is turned On.
• Reconnect the up
stream cable to your computer.
• Reconnect the USB p
eripherals (downstream connector).
• S
witch Off and then turn On the monitor again.
• Re
boot the computer.
• S
ome USB devices like external portable HDD require higher
electric current; connect the device directly to the
computer system.
High Speed
US
B 2.0
interface is
slow
High Speed USB
2.
0 peripherals
working slowly or
not working at all
• Check
that your computer is USB 2.0-capable.
• S
ome computers have both USB 2.0 and USB 1.1 ports.
Ensure that the correct USB port is used.
• Reconnect the up
stream cable to your computer.
• Reconnect the USB p
eripherals (downstream connector).
• Re
boot the computer.
64 | Troubleshooting
Universal Serial Bus (USB) Specific Problems