The computer does not start up
The computer stops responding
A program stops responding
A program crashes repeatedly
A solid blue screen appears
Other software problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
NOTE: If you installed a unique image on your computer or if you had to reinstall your operating system, run the DSS utility. DSS is available on your
Drivers and Utilities CD (see Finding Information) and at support.dell.com.
NOTE: You must use Microsoft
®
Windows
®
XP Service Pack 1 or later when you reinstall Windows XP.
ChecktheDiagnosticLights— See Diagnostic Lights.
Ensure that the power cable is firmly connected to the computer and to the electrical outlet
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
Turnthecomputeroff— If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold
the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
Endtheprogram—
1. Press <Ctrl><Shift><Esc> simultaneously.
2. Click Applications.
3. Click the program that is no longer responding.
4. Click End Task.
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
Checkthesoftwaredocumentation— If necessary, uninstall and then reinstall the program.
Ensure that the original installed version of Windows XP is installed on your computer
Turnthecomputeroff— If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold
the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
Checkthesoftwaredocumentationorcontactthesoftwaremanufacturerfortroubleshootinginformation—
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