3. Ensure that the processor(s) and heat sink(s) are properly installed.
4. If your system only has one processor installed, ensure that it is installed in the primary processor socket (CPU1).
5. Close the server module.
6. Install the server module in the enclosure.
7. Run the appropriate diagnostic test. For more information, see the Using system diagnostics section.
If the problem persists, see the Getting help section.
Related References
Getting help on page 133
Related tasks
Removing a server module on page 52
Installing a server module on page 54
Troubleshooting the system board
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that are shipped with your product.
Steps
1. Remove the server module from the enclosure.
2. Open the server module.
3. Clear the server module NVRAM.
4. If there is a still a problem with the server module, remove and reinstall the server module in the enclosure.
5. Turn on the server module.
6. Run the appropriate diagnostic test. For more information, see the Using system diagnostics section.
If the tests fail, see the Getting help section.
Related References
Getting help on page 133
Using system diagnostics on page 122
Related tasks
Removing a server module on page 52
Installing a server module on page 54
Troubleshooting the NVRAM backup battery
Prerequisites
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that are shipped with your product.
The battery maintains the server module configuration, date, and time information in the NVRAM when the server module is turned off.
You may need to replace the battery if an incorrect time or date is displayed during the boot routine.
Troubleshooting your system
131
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