Getting Help 135
Getting Help
Obtaining Assistance
CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables
from all electrical outlets.
If you experience a problem with your computer, you can complete the following steps to diagnose and
troubleshoot the problem:
1
See "Troubleshooting" on page 69 for information and procedures that pertain to the problem your
computer is experiencing.
2
See "Dell Diagnostics" on page 69 for procedures on how to run Dell Diagnostics.
3
Fill out the "Diagnostics Checklist" on page 139.
4
Use Dell's extensive suite of online services available at Dell Support (
support.dell.com
) for help with
installation and troubleshooting procedures. See "Online Services" on page 136 for a more extensive
list of Dell Support online.
5
If the preceding steps have not resolved the problem, see "Contacting Dell" on page 139.
NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any
necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call
directly to the proper support personnel. If you do not have an Express Service Code, open the
Dell
Accessories
folder, double-click the
Express Service Code
icon, and follow the directions.
For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 135.
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call
your local Dell representative for information on availability.
Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses
computer-based diagnostics to provide fast, accurate answers.
To contact Dell's support service, see "Before You Call" on page 138, and then see the contact information
for your region or go to
support.dell.com
.
DellConnect
DellConnect is a simple online access tool that allows a Dell service and support associate to access your
computer through a broadband connection, diagnose your problem and repair it all under your supervision.
For more information, go to
support.dell.com
and click DellConnect.
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