14 Troubleshooting
FILE LOCATION: C:\Documents and Settings\sarah_cook\Desktop\Tsing
Ma\SM\A01\EN\Source\trouble.fm
DELL CONFIDENTIAL – PRELIMINARY 9/4/09 - FOR PROOF ONLY
NOTE: If you see a message stating that no diagnostics utility partition has
been found, run the Dell Diagnostics from your Drivers and Utilities media (see
"Starting the Dell Diagnostics From the Drivers and Utilities Media" on
page 14).
Starting the Dell Diagnostics From the Drivers and Utilities Media
Before running the Dell Diagnostics, enter system setup to review your
computer’s configuration information, and ensure that the device you want
to test is displayed in system setup and is active. For more information on
using the system setup program, see the Dell™ Technology Guide on your
computer or at support.dell.com.
1
Insert the
Drivers and Utilities
media into the optical drive
.
2
Restart your computer.
3
When the DELL logo appears, press <F12> immediately.
NOTE: Keyboard failure may result when a key is held down for extended
periods of time. To avoid possible keyboard failure, press and release <F12> in
even intervals to open the Boot Device Menu.
If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft Windows desktop, then shut down your
computer and try again.
4
When the boot device list appears, use the up- or down- arrow keys to
highlight
CD/DVD/CD-RW Drive
then press <Enter>.
NOTE: Using the one-time boot menu changes the boot sequence for the
current boot only. Upon restart, the computer boots according to the boot
sequence specified in system setup.
5
Press any key to confirm that you want to start from the CD/DVD.
If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft Windows desktop, then shut down your
computer and try again.
6
Ty p e
1
to
Run the 32 Bit Dell Diagnostics
.
7
At the
Dell Diagnostics Menu
, type 1 to select
Dell 32-bit Diagnostics for
Resource CD (graphical user interface)
.
8
Press <Tab> to select
Test System
and then press <Enter>.
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