Troubleshooting 21
FILE LOCATION: C:\Documents and Settings\sarah_cook\Desktop\Tsing
Ma\SM\A01\EN\Source\trouble.fm
DELL CONFIDENTIAL – PRELIMINARY 9/4/09 - FOR PROOF ONLY
computer or at support.dell.com.
E
NSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS —
Windows XP:
1
Click
Start and click
Control Panel
.
2
Under
Pick a Category
, click
Performance and Maintenance
→
System
→
System
Properties
→
Hardware
→
Device Manager
.
Windows Vista:
1
Click
Start
→
Control Panel
→
Hardware and Sound
.
2
Click
Device Manager.
If your IEEE 1394 device is listed, Windows recognizes the device.
I
F YOU HAVE PROBLEMS WITH A DELL IEEE 1394 DEVICE — Contact Dell
Support.
I
F YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL —
Contact the IEEE 1394 device manufacturer.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
The computer does not start up
CHECK THE DIAGNOSTIC LIGHTS — See "Power Problems" on page 23.
E
NSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO
THE ELECTRICAL OUTLET
The computer stops responding
NOTICE: You may lose data if you are unable to perform an operating system
shutdown.
T
URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on
your keyboard or moving your mouse, press and hold the power button for at least 8 to
10 seconds (until the computer turns off), and then restart your computer.
A program stops responding
END THE PROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
2
Click the
Applications
tab.
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