FILE LOCATION: C:\Documents and Settings\sarah_cook\Desktop\Tsing
Ma\SM\A01\EN\Source\bookTOC.fm
Contents
3
Contents
1 Troubleshooting . . . . . . . . . . . . . . . . . . . . 9
Troubleshooting Tools . . . . . . . . . . . . . . . . . . . 9
Diagnostic Lights
. . . . . . . . . . . . . . . . . . . 9
Hardware Troubleshooter
. . . . . . . . . . . . . 11
Dell Diagnostics
. . . . . . . . . . . . . . . . . . 12
Error Messages
. . . . . . . . . . . . . . . . . . 17
Solving Problems
. . . . . . . . . . . . . . . . . . . . 18
Battery Problems
. . . . . . . . . . . . . . . . . . 18
Drive Problems
. . . . . . . . . . . . . . . . . . . 19
IEEE 1394 Device Problems
. . . . . . . . . . . . 20
Lockups and Software Problems
. . . . . . . . . 21
Memory Problems
. . . . . . . . . . . . . . . . . 23
Power Problems
. . . . . . . . . . . . . . . . . . 23
Sound and Speaker Problems
. . . . . . . . . . . 24
Video and Display Problems
. . . . . . . . . . . . 25
Dell Technical Update Service
. . . . . . . . . . . . . 26
Dell Support Utility
. . . . . . . . . . . . . . . . . . . 26
Accessing the Dell Support Utility
. . . . . . . . . 26
Clicking the Dell Support Icon
. . . . . . . . . . . 26
Double-Clicking the Dell Support Icon
. . . . . . . 27
2 Before Working on Your Computer . . . . . 29
Recommended Tools . . . . . . . . . . . . . . . . . . 29