Dell Vostro 1510 - Memory Problems; Power Problems

Troubleshooting 23
FILE LOCATION: C:\Documents and Settings\sarah_cook\Desktop\Tsing
Ma\SM\A01\EN\Source\trouble.fm
DELL CONFIDENTIAL – PRELIMINARY 9/4/09 - FOR PROOF ONLY
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS,
CD
S , OR DVDS
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR
COMPUTER THROUGH THE START MENU
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
I
F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if
that resolves the problem.
• See the software documentation for minimum memory requirements. If necessary,
install additional memory (see "Replacing a Memory Module" on page 51).
• Reseat the memory modules (see "Memory" on page 49) to ensure that your computer
is successfully communicating with the memory.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 12).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules (see "Memory" on page 49) to ensure that your computer
is successfully communicating with the memory.
• Ensure that you are following the memory installation guidelines (see "Replacing a
Memory Module" on page 51).
• Ensure that the memory you are using is supported by your computer. For more
information about the type of memory supported by your computer, see the
Setup and
Quick Reference Guide
for your computer at support.dell.com .
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 12).
Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
I
F THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING — See
"Diagnostic Lights" on page 9.