Solving Problems 45
General Problems
The computer stops responding
A program stops responding
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy
disk or CD.
TURN THE COMPUTER OFF — If your computer locks up and you are unable
to get a response by pressing a key on your keyboard or moving your mouse, press
and hold the power button for at least 8 to 10 seconds until the computer turns
off. Then press the power button again to turn on the computer. You might lose
data if you are unable to perform an operating system shutdown.
END THE PROGRAM —
1 Press <Ctrl><Shift><Esc> simultaneously.
2 Click Applications.
3 Click the program that is no longer responding.
4 Click End Task.
CHECK THE SOFTWARE DOCUMENTATION — Many software
manufacturers maintain websites with information that may help you solve the
problem. Ensure that you properly installed and configured the program. If
necessary, uninstall and then reinstall the program.
G0550bk1.book Page 45 Thursday, July 10, 2003 1:55 PM
To Next Page
Loading...
