BASIC TROUBLESHOOTING
The HEOS Extend doesn’t connect to my existing wireless network
Solution Refer to Page
• Move the HEOS device and the HEOS Extend closer to existing wireless access point and try again. –
My HEOS devices still can’t connect to my network after I successfully added a HEOS
Extend
Solution Refer to Page
• Move the HEOS device closer to the HEOS Extend.
• Move the HEOS Extend closer to your wireless access point.
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I can not connect to HEOS Extend when it is configured as a Wireless Access Point
Solution Refer to Page
• Connect to the HEOS Extend from your mobile device using the network name (SSID) and password printed on the label which is
located on the bottom of HEOS Extend.
• Once your HEOS Extend has been configured in Extender Mode, the network default name is erased. If you decide to reconfigure your
HEOS Extend in Access Point Mode, the network name will be set to the same name as the network it was previously set to extend.
• Make sure you have an Ethernet cable connected between your HEOS Extend and your network interface (cable modem, router,
switch, etc…).
• Make sure your mobile device and/or HEOS device is within range of HEOS Extend.
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