DeVilbiss DV5HH - Troubleshooting; Common Issues and Solutions; Airflow and Mask Issues; Device Faults and Skin Irritation

EN - 12 SE-DV54-1
Tubing
The air supply tubing should be cleaned daily. Remove the tubing from the device and mask. Use a mild detergent and
water to clean the inside of the tubing. Rinse the tubing and allow to air dry.
Mask and Headgear
Clean the mask and headgear according to the manufacturer’s instructions.
TROUBLESHOOTING
WARNING
ElectricShockHazard-Donotremovethedevicecabinet;therearenouser-serviceableinternalcomponents.The
cabinetshouldonlyberemovedbyaqualiedDeVilbissprovider.
Issue Possible Cause Remedy
Nothingshowson
thedisplay.
1. Device is not plugged in or the power cord
is not fully inserted.
1a.Verifythatpowercordisrmlyconnectedto
the SleepCube and the power outlet.
1b. If you are using a DC power source, make
sure the cable connections are secure. Verify that
battery is charged.
2.OptionalHumidier-Theowgeneratoris
notfullyseatedonhumidiercradle.
2. Refer to assembly instructions (Fig. 1-7).
3. There is no outlet power. 3. Locate a suitable functioning power source.
TheSleepCube
doesnotstartwhen
breathingintothe
mask.
1. The Auto-ON feature has been disabled. 1. Use the ON/OFF button to start and stop
device.
2. There is no power to the device. 2.Verifythatthepowercordisrmlyconnectedto
the device and the power outlet.
3. Breath is not deep enough for the Auto-ON
feature to detect.
3. Breathe deeply in and out to start the device.
4. You are using a full face mask that has an
anti-asphyxia valve.
4. Auto-ON may not work because your exhaled
breath escapes through the open valve. Use the
ON/OFF button to start and stop the device.
5. The air supply port plug is missing or not
fully inserted.
5. Make sure the air supply port plug is fully
inserted into the unit.
6.Thehumidierchamberisnotfullyengaged
into the cradle or is missing.
6.Slidethehumidierchamberfullyintotheslot.
Verify the latching lever snaps into place.
Theairowhas
stopped
unexpectedly
duringuseor
reportsmaskleak.
1. The Auto-OFF feature has detected large
airowbecauseoflooselyttingmask.
1.Ensureyouhaveagoodmaskt;adjustmask
and headgear.
2. During use, your mouth opens and you
begin to mouth-breathe.
2. Contact equipment provider for a chin strap or
different mask to prevent mouth-breathing.
3.Theoptionalhumidierchamberisnotfully
engaged or is missing.
3.Slidethehumidierchamberfullyintocradle.
Verify the release latch clicks into place.
4. The air supply port plug is missing from the
back of the CPAP or is not fully inserted.
4. Ensure the air supply port plug is fully inserted
into the back of the CPAP.
Thedisplayshows
adevicefault.
An error has occurred in the device and
requires servicing.
Contact your equipment provider for service.
Apneasymptoms
haverecurred.
1.Airltermaybedirty. 1.Cleanorreplacetheairlterandrelocate
device away from drapes or other dusty surfaces.
2. Apnea condition has changed. 2. Contact your physician or equipment provider.
Skinbecomes
irritatedwhere
maskcontactsface.
1. Headgear is too tight or improperly
adjusted.
1. Loosen headgear to reduce contact pressure
on face.
2. Your mask may not be sized properly or is
not the most appropriate shape for you.
2. Contact physician or equipment provider.
Drynessofthroator
nose.
Inadequate humidity. 1a.AddaDeVilbissDV5heatedhumidier.
1b.Increasetheheatersettingonthehumidier.