Transportable Oxygen Concentrators. Equipment Guide.10
Power failure/Concentrator breakdown.
What to do if your oxygen
concentrator breaks down or you
have a power failure.
Switch to your back-up cylinder and call the
Patient Service Centre on 0800 136 603
and explain what the problem is. They will
ask you a series of questions to determine
what the problem might be. It is crucial
that you give them as much help as you
can. They will then give you advice on how
to fix the problem or if this is not possible,
they will arrange for one of our PSRs to visit
you. Our free phone line 0800 136 603 is
open 24 hours a day every day of the year
to respond to emergencies.
If you feel unwell then it is important that
you contact your doctor so that he/she can
provide guidance.
Back-up cylinders
These cylinders are normally provided for
use in case of power failure or breakdown
of the concentrator.
What is an electricity refund?
As part of our service we will refund the
cost of electricity used by the oxygen
concentrator on a quarterly basis. After you
have been using the oxygen concentrator
for approximately 3 months, a BOC Patient
Service Representative (PSR) will ring
Electricity refunds.
you to advise that a service is due on the
equipment. It is important that you are
available for this visit as the PSR will take
the first readingof the concentrator hours
meter. The meter reading will be entered
into the BOC computer system. This will
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