DeVilbiss iGo - Troubleshooting

Transportable Oxygen Concentrators. Equipment Guide.12
Troubleshooting.
Symptom
Possible cause Solution
Unit not operating.
No lights illuminated
and nothing
happening when
power button
pressed.
1. Power button was
not held.
1. Press Power button and hold for
one second.
2. No external power
and no charged
battery installed.
2. Plug into external power or install
charged battery.
3. Unit malfunction. 3. If the above solutions do not work,
contact BOC on 0800 136 603.
Unit not operating.
External Power light
flashing with audible
alert. Power Fail
alert activated.
1. AC power cord not
properly inserted
into wall outlet or DC
adapter not attached.
1. Check power cord connection
at the wall outlet and adapter
connection to iGo™.
2. Charged battery not
installed or defective
battery.
2. Install charged battery or contact
your provider for a replacement
battery.
3. No power at wall
outlet.
3. Check the home circuit breaker
and reset if necessary. Use a
different wall outlet if the situation
occurs again.
4. Faulty AC Adapter. 4. Contact BOC on 0800 136 603.
5. Faulty DC accessory
power port outlet.
5. Check the fuse.
6. Faulty DC Adapter. 6. Contact BOC on 0800 136 603.
If the above solutions do not work,
contact BOC on 0800 136 603.
Cannot change the
flow rate.
1. Flow rate is locked. 1. Unlock flow rate.
2. Unit malfunction. 2. Contact BOC on 0800 136 603.
The following troubleshooting chart will help you analyse and correct
minor iGo™ malfunctions. If the suggested procedures do not help,
please call BOC on 0800 136 603. Do not attempt any other maintenance
at this time.