Digital Check SmartSource Elite Series User Manual

SmartSource Elite Series - Installation & Operations Guide
January 2017 8227 4907-003 Page 28 of 32
Detailed troubleshooting chart
For more-detailed descriptions of how to resolve operating errors, please refer to the following
troubleshooting chart.
Problem Topic
Condition/Problem
Possible Cause
Corrective Action
Power Supply
Scanner will not power
up. Blue LED in
function switch is not
lit, scanner is off.
Not plugged into AC
outlet, or AC cord not
plugged into power
‘brick’
Plug into a known-good AC outlet and/or connect
AC cord with power ‘brick’.
Non-functioning AC
outlet
Verify AC outlet is OK, try a different AC outlet
Defective power supply
‘brick’ – green LED on
power supply is not lit.
Replace power supply ‘brick’
Green LED on power
supply ‘brick’ is lit, but
scanner will not power
up
Internal fault in the
scanner
If the power supply ‘brick’ works correctly with a
different scanner, the original scanner requires
ASP service or replacement.
USB Issues
Host PCB does not
recognize the scanner
as a USB device
Incorrect or defective
USB cable
Check USB cable for damage. Cable should be to
USB 2.0 standard or better – replace if in doubt.
Excessive cable length
Maximum length for any single USB 2.0 cable is
15 feet (5 meters). The use of USB extension
cables and/or USB hubs and/or plug/cable
adapters may cause USB failures.
PC has lost or failed to
maintain the USB
connection
Re-initialize the USB system by shutting down the
host PC (Note – the ‘restart’ function of the host
PC will not complete this process, the PC must be
shut down entirely.)
This should be an isolated event – if this
correction is required repeatedly, there may be a
defect in the host PC.
Unit is not
recognized as Digital
Check SmartSource
Elite
Unit was connected to
PC before USB driver
software was loaded
Disconnect unit, then install SmartSource Elite
driver software
SmartSource
Pro/Value driver may
not be installed/loaded
In Device Manager, ensure “SmartSource
Pro/Value” appears/disappears from Jungo folder
when unit is turned on/off. Update or reinstall
SmartSource Elite software as needed.
Unusual Noises
Noises while feeding
Worn/soiled/damaged
feed wheels
Replace
Clicking or ticking
noises as document
travels in track
Obstruction in
document track
Inspect track, remove debris.
Indicators / Controls
Power light does not
come on
Multiple causes
See ‘Power Supply’ conditions, above. Also, refer
to ‘Using the power/stop-start button’
Items do not feed when
switch is pressed
Switch is not being
operated correctly
Refer to ‘Power Switch Function’ Using the
power/start-stop button / meaning of the status
light
Application is not ready
Consult application documentation
Frequent Jams or
Stops
Track stops frequently
with the same error
message
Error message (in
Update Monitor) will
indicate the cause of
the repeated problem
Use error message to identify the appropriate
problem area
Track stops/fails to
start with a ‘document
in track’ message
Document or debris is
stopped in track and
blocking track sensor
Inspect and clear as required.
Several different jams
are “mapped” into this
single message, a
“decoding” effort will
reveal what area of the
track reported the jam
Consult with your IT or application provider to
analyze error codes.

Digital Check SmartSource Elite Series Specifications

General

Document Feeding	Automatic Document Feeder (ADF)
Interface	USB 2.0
MICR Read	Yes
Scanning Technology	Contact Image Sensor (CIS)
Speed	Up to 155 documents per minute
Image Type	Grayscale, Black and White, Color
MICR Capability	E13B & CMC7
Barcode Recognition	Yes
Operating System Compatibility	Windows