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Digital Check SmartSource Professional Elite - User Manual

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Installation and Operations Guide
SmartSource
®
Elite Series
Professional Elite
Merchant Elite
Ultraviolet Elite
January 2017 8227 4907-003

Table of Contents

Questions and Answers

  • G
    geraldjenkinsAug 6, 2025
    Why is my Digital Check Scanner not recognized as a USB device?
    • A
      Adrian CochranAug 6, 2025
      If the host PCB doesn't recognize the Digital Check Scanner as a USB device, consider these potential causes: * The USB cable might be damaged or not up to USB 2.0 standards. Inspect the cable and replace it if necessary. * Excessive cable length can cause issues. Keep the USB cable length to a maximum of 15 feet (5 meters), avoiding extension cables, USB hubs, and cable adapters. * The PC may have lost the USB connection. Try completely shutting down the PC (not restarting) to re-initialize the USB system. If this happens repeatedly, the host PC might have a defect.
  • M
    Michael BrennanAug 22, 2025
    What to do if my Digital Check Scanner will not power up?
    • W
      William IrwinAug 22, 2025
      If your Digital Check Scanner isn't powering on, and the blue LED in the function switch is off, there are a few things you can check: * Ensure the scanner is plugged into a working AC outlet and that the AC cord is securely connected to the power 'brick'. * Verify the AC outlet is functional by testing it with another device. * If the green LED on the power supply 'brick' is not lit, the power supply may be defective and needs replacement.

Summary

Product Overview and Setup

Unit Setup and Requirements

Covers location selection, power supply needs, and help desk contact information.

Connecting Cables and Initial Power-Up

Provides instructions for connecting power and USB cables correctly.

Operating the SmartSource Elite

Powering On and Status Indicator Lights

Document Preparation and Feeding

Guides on preparing documents, cards, and aligning them for optimal scanning.

Processing Documents

Details how the unit processes documents and handles automatic/manual start.

Handling Stopped Documents

Procedures for clearing documents that have stopped in the track using SmartClear or manually.

Troubleshooting and Parts

Solving Jams and Feeding Problems

Replacing Feed Rollers and Separator

Diagnosing Quality Issues

Detailed Troubleshooting Guide

A comprehensive chart of problems, causes, and corrective actions for various issues.

Digital Check SmartSource Professional Elite Specifications

General IconGeneral
TypeDocument Scanner
Image Resolution600 dpi
ConnectivityUSB 2.0
Feeder Capacity100 sheets
MICR ReadYes
CompatibilityWindows, Mac
MICR CapabilityYes
Warranty1 year limited warranty
Document SizeUp to 8.5 x 14 inches
Image TypeColor, Grayscale, Black & White
Scanning MethodDuplex
Image FormatPDF, JPEG, TIFF

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