Why is light leaking around the log set of my Dimplex Indoor Fireplace?
If light is leaking out around the log set of your Dimplex Indoor Fireplace, it's likely that the log set is not positioned properly in the unit. Consult the instructions for replacing the log set and ensure it is connected to the base panel.
What to do if my Dimplex XHD23G Indoor Fireplace does not turn on using the manual controls?
If your Dimplex Indoor Fireplace isn't turning on with the manual controls, several factors could be at play. First, ensure the unit is not plugged into a power bar, surge protector, or extension cord. Check the fuse/breaker panel to ensure there is incoming power from the electrical wall socket. Other potential issues include a defective main control board, touchpad, or power supply, as well as a loose touchpad connection. In such cases, consider replacing the main control board, touchpad, or power supply and checking the touchpad connection.
What to do if my Dimplex Indoor Fireplace does not respond to the remote control?
If your Dimplex Indoor Fireplace isn't responding to the remote, the batteries might need replacing. You can change the batteries. Alternatively, the remote control or touchpad could be defective, requiring replacement.
Why is the flame not visible on my Dimplex XHD23G Indoor Fireplace?
If the flame is not visible on your Dimplex Indoor Fireplace, it could be due to several reasons. If you have log models, ensure the color theme is not set to t0, as the flame might be turned off. Another cause could be a defective flame LED strip or a defective main control board, in which case you should replace the flame LED strip or the main control board.
Why is the media not illuminated on my Dimplex XHD23G Indoor Fireplace?
If the media in your Dimplex Indoor Fireplace is not illuminated, it could be because the unit is set to midnight mode, so ensure the color theme is not set to t0. Alternatively, a defective media LED strip or main control board could be the cause. In these cases, consider replacing the media LED strip or the main control board.
What to do if Dimplex Indoor Fireplace firebox does not turn on?
If your Dimplex Indoor Fireplace firebox isn't turning on using the manual controls, first ensure that the unit is not plugged into a power bar, surge protector, or extension cord. Also, check the fuse/breaker panel to ensure there is incoming power from the electrical wall socket. If those aren't the cause, the problem may be improper operation, so refer to the operation section. Other potential causes include a defective main control board, touchpad, or power supply, which would require replacement.
Why is the flame frozen on my Dimplex Indoor Fireplace?
If the flame is frozen on your Dimplex Indoor Fireplace, it could be due to a defective flicker motor, which would need replacing. Alternatively, the main control board might be defective and also need replacing.
How to fix light leaking around log set on Dimplex Indoor Fireplace?
If light is leaking out around the log set of your Dimplex Indoor Fireplace, it's likely that the log set is not positioned properly. Refer to the instructions for replacing the log set and make sure the log set is connected to the base panel.
Why does the circuit breaker trip when I turn on my Dimplex XHD23G?
If the circuit breaker trips or a fuse blows when you turn on your Dimplex Indoor Fireplace, it could be due to two main reasons. First, the current rating of the circuit breaker or fuse might be exceeded by the combined power draw of the fireplace and other appliances on the same circuit. Try plugging the unit into another outlet or installing it on a dedicated 15 amp circuit. Second, there might be a short in the unit's wiring, in which case you should trace the wiring in the unit.
Why is the left half of the flame not visible on my Dimplex XHD23G Indoor Fireplace?
If the left half of the flame is not visible on your Dimplex Indoor Fireplace, it could be due to a broken flicker rod, which would need to be replaced.
This document is an owner's manual for the Dimplex Electric Fireplace, covering models XHD28L, XHD28G, XHD26L, XHD26G, XHD23L, XHD23G, XHD33L, and XHD33G. It provides essential information for installation, operation, and maintenance of the electric fireplace.
The Dimplex Electric Fireplace offers an alternative to a traditional wood or gas fireplace, designed to give an existing fireplace new life or transform a cabinet or media center into a focal point. It does not require special venting, but proper air circulation is necessary, with at least 1/2 inch clearance behind the unit. It should not be installed directly on carpet or similar surfaces that may restrict airflow. When installing into an existing fireplace opening, all drafts and vents should be sealed with a non-fibrous insulation material to prevent chimney debris from falling onto the unit. It is important not to install the unit into an existing fireplace opening that is prone to dampness.
Installation involves placing the unit into an opening with specific minimum dimensions depending on the model (XHD33, XHD28, XHD26, XHD23). For media models, small acrylic crystals are supplied to be dispersed in the media tray, with larger crystals arranged near the flame panel. If using an optional media accessory kit (XHDDW-KIT for XHD26G & XHD28G, or XHDDW-KIT33 for XHD33G), the supplied crystals are omitted, and river rocks are dispersed in the media tray with driftwood arranged on top.
For mounting into a Dimplex mantel, check for holes in the side panels near the top. Align the front of the firebox (without the front glass installed) with the mantel's front face and install provided screws into the front holes on the inside faces of the firebox, aligning with the mantel holes to secure it. If there are no holes, remove the screw on the back bottom flange and use the provided L-bracket to secure the firebox to the mantel. For custom mantels or existing openings, secure the firebox by inserting an appropriate screw through either the front or back hole on the inside face of the firebox, depending on the most suitable location.
The product must be grounded to reduce the risk of electric shock in case of malfunction. It is equipped with an equipment-grounding conductor and a grounding plug. The plug must be connected to a properly installed and grounded 120V outlet in accordance with all local codes. No adapter should be used. Improper connection of the grounding conductor can result in electric shock. If there is doubt about proper grounding, consult a qualified electrician or serviceman. The plug should not be modified; if it does not fit the outlet, a proper outlet should be installed by a qualified electrician.
The fireplace is operated via a hidden touch panel on the front and a multi-function IR (infrared) remote control. To activate the touch panel, touch the hidden control to the right side of the white line; an icon will be selected, and the digital display will highlight the selection. The touch panel returns to a hidden state after 5 seconds. The remote control has a range of approximately 30 ft (9 m) and must be pointed towards the front of the fireplace.
The controls include:
Maintenance involves regular inspection of the electric firebox, at least yearly, and cleaning with a damp cloth to remove dust. Except for installation and cleaning, all other servicing should be performed by an authorized service representative. Before any maintenance or cleaning, disconnect power by unplugging the unit and allow the heater to cool to reduce the risk of fire, electric shock, or injury.
The remote control battery (3V Lithium) needs replacement. To do this, push the release tab towards the center and slide the battery cover open. Install the new battery with the positive (+) side facing up, then close the cover. Batteries must be recycled or disposed of properly according to local authority or retailer advice.
Should the heater overheat, an automatic cutout will turn it off. To reset, unplug the unit and wait 5 minutes before plugging it back in. If the heater needs continuous resetting, unplug the unit and contact Technical Support.
The product comes with a two-year limited warranty for products other than fireplace surrounds (mantels) and trims, and a one-year limited warranty for surrounds (mantels) and trims. This warranty applies to the original purchaser and covers defects in material and workmanship. It does not cover light bulbs, products purchased in certain regions (Yukon Territory, Nunavut, Northwest Territories, Hawaii, or Alaska), or defects resulting from misuse, abuse, accident, neglect, incorrect installation, improper maintenance or handling, or operation with an incorrect power source. For service, contact Technical Service with proof of purchase, model, and serial numbers. Glen Dimplex Americas will, at its discretion, repair or replace defective products or parts. For products other than surrounds and trims, on-site or in-home warranty services are provided, with some limitations on travel costs and access. For surrounds and trims, the purchaser is responsible for removal and transportation to and from the service location. The warranty does not cover installation or removal expenses. Glen Dimplex Americas is not liable for indirect, special, punitive, exemplary, consequential, or incidental loss, cost, or damage exceeding the product's purchase price. Some jurisdictions may not allow limitations on incidental or consequential damages. This warranty provides specific legal rights, which may vary by jurisdiction.
General| Model | XHD23G |
|---|---|
| Type | Electric Fireplace |
| Volts | 120V |
| Wattage | 1500W |
| Remote Control | Yes |
| Thermostat | Yes |
| Timer | Yes |
| Width | 23 inches |
| Weight | 40 lbs |
| Color | Black |
| Flame Effect | Yes |
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