Dimplex XHD28L User Manual (English)

Other manuals for Dimplex XHD28L

Questions and Answers:

J
Joshua Acevedo PhDSep 6, 2025
Why won't my Dimplex Indoor Fireplace turn on using the manual controls?
- G
  Gina MataSep 6, 2025
  If your Dimplex Indoor Fireplace firebox isn't turning on using the manual controls, there could be several reasons: * **Improper Operation:** Refer to the operation section for instructions. * **No Power:** Check the fuse/breaker panel to ensure there's incoming power from the electrical wall socket. * **Power Bar:** Make sure the unit is not plugged into a power bar, surge protector, or extension cord. * **Main Control Board:** The main control board could be defective and need replacing. * **Touchpad Connection:** Check the touchpad connection to ensure it's secure. * **Touchpad:** The touchpad itself may be defective and need replacing. * **Power Supply:** The power supply could be defective and need replacing.
A
astewartAug 23, 2025
What to do if my Dimplex Indoor Fireplace does not turn on using the manual controls?
- S
  Shannon OrtizAug 23, 2025
  If your Dimplex Indoor Fireplace isn't turning on with the manual controls, several factors could be at play. First, ensure the unit is not plugged into a power bar, surge protector, or extension cord. Check the fuse/breaker panel to ensure there is incoming power from the electrical wall socket. Other potential issues include a defective main control board, touchpad, or power supply, as well as a loose touchpad connection. In such cases, consider replacing the main control board, touchpad, or power supply and checking the touchpad connection.
J
Jeffrey PowersAug 25, 2025
What to do if my Dimplex Indoor Fireplace does not respond to the remote control?
- S
  stephaniewallAug 26, 2025
  If your Dimplex Indoor Fireplace isn't responding to the remote, the batteries might need replacing. You can change the batteries. Alternatively, the remote control or touchpad could be defective, requiring replacement.
E
Emily JonesAug 26, 2025
Why is the flame not visible on my Dimplex Indoor Fireplace?
- K
  Karen AustinAug 27, 2025
  If the flame is not visible on your Dimplex Indoor Fireplace, it could be due to several reasons. If you have log models, ensure the color theme is not set to t0, as the flame might be turned off. Another cause could be a defective flame LED strip or a defective main control board, in which case you should replace the flame LED strip or the main control board.
M
Michael CarpenterAug 27, 2025
Why is the media not illuminated on my Dimplex Indoor Fireplace?
- S
  staciegonzalezAug 27, 2025
  If the media in your Dimplex Indoor Fireplace is not illuminated, it could be because the unit is set to midnight mode, so ensure the color theme is not set to t0. Alternatively, a defective media LED strip or main control board could be the cause. In these cases, consider replacing the media LED strip or the main control board.
H
Hannah MaloneAug 28, 2025
Why is my Dimplex XHD28L display flashing?
- E
  Emily LiuAug 28, 2025
  A flashing display on your Dimplex Indoor Fireplace could be due to loose wiring, in which case you should check wiring connections. It might also indicate a defective power supply or main control board, requiring their replacement.
T
Timothy NelsonSep 12, 2025
Why is the flame frozen on my Dimplex XHD28L?
- J
  James WilcoxSep 13, 2025
  If the flame is frozen on your Dimplex Indoor Fireplace, it could be due to a defective flicker motor, which would need replacing. Alternatively, the main control board might be defective and also need replacing.
A
Angel MccoySep 14, 2025
How to fix light leaking around log set on Dimplex Indoor Fireplace?
- Q
  qgonzalezSep 14, 2025
  If light is leaking out around the log set of your Dimplex Indoor Fireplace, it's likely that the log set is not positioned properly. Refer to the instructions for replacing the log set and make sure the log set is connected to the base panel.
K
Kevin SimmonsSep 5, 2025
Why does the circuit breaker trip when I turn on my Dimplex XHD28L Indoor Fireplace?
- T
  Tara GonzalezSep 5, 2025
  If the circuit breaker trips or a fuse blows when you turn on your Dimplex Indoor Fireplace, it could be due to two main reasons. First, the current rating of the circuit breaker or fuse might be exceeded by the combined power draw of the fireplace and other appliances on the same circuit. Try plugging the unit into another outlet or installing it on a dedicated 15 amp circuit. Second, there might be a short in the unit's wiring, in which case you should trace the wiring in the unit.
A
Anna MoyerSep 2, 2025
Why is the left half of the flame not visible on my Dimplex Indoor Fireplace?
- D
  Dakota JohnsonSep 2, 2025
  If the left half of the flame is not visible on your Dimplex Indoor Fireplace, it could be due to a broken flicker rod, which would need to be replaced.

Dimplex XHD28L Specifications

General

Model	XHD28L
Type	Electric Fireplace
Style	Traditional
Power Source	Electric
Finish	Black
Remote Control	Yes
Volts	120V
Watts	1500W
Heater	Yes
Flame Brightness Adjustment	Yes
Thermostat	Yes
Timer	Yes
Log Set	Yes
Heat Settings	High/Low

Summary

Welcome

Important Instructions

Basic Precautions

General safety guidelines to reduce risks of fire, electric shock, and injury when using the electric fireplace.

Special Precautions

Specific warnings and cautions related to unit operation, battery handling, and high temperatures.

FCC Compliance

Information on FCC rules for digital devices and potential interference with radio or television reception.

Specifications

Electrical Specifications

Details on voltage, amperage, wattage, wiring, and bulb type for the electric fireplace.

Unit Dimensions

Physical measurements (width, height, depth) for different Dimplex fireplace models.

Unit Weight

Weight specifications for various Dimplex fireplace models.

Operating Temperature Range

The recommended ambient temperature range for operating the electric fireplace.

Installation

Placement

Guidelines for positioning the fireplace, ensuring adequate air circulation and avoiding specific locations.

Mounting

Instructions for securing the fireplace unit, especially when installing into mantels or openings.

Grounding Instructions

Essential information on proper grounding to prevent electric shock and ensure safe operation.

Operation

Touch Panel and Remote Controls

Overview of the fireplace's touch controls and the multi-function infrared remote.

Power Control

How to turn the fireplace unit on and off using the controls.

Heat Control

Instructions for activating and deactivating the heating function.

Temperature Control

How to select desired temperature settings and display temperature units (°C/°F).

Flame Speed Control

Adjusting the speed of the flame effect through multiple levels.

Color Themes Control

Changing the media and flame base colors or selecting different themes.

Brightness Control

Adjusting the brightness level of the flame and logs.

Flame Effect Control

Turning the flame effect on and off.

Timer Control

Setting the sleep timer for automatic shut-off.

Temperature Cutout Switch Reset

Procedure to reset the heater if it overheats and shuts off automatically.

Maintenance

General Maintenance

Recommendations for regular inspection, dust removal, and cleaning of the firebox.

Battery Replacement

Step-by-step guide for replacing the battery in the remote control.

Electrical Diagram

Warranty

Two-Year Limited Warranty

Details the duration and scope of the limited warranty for the electric fireplace.

Products Covered by Warranty

Specifies the regions and conditions under which the warranty applies.

Excluded Products

Lists items like light bulbs and products purchased in specific territories that are not covered.

Warranty Coverage Details

Explains what is covered regarding material and workmanship defects for fireplace units and surrounds.

What is Not Covered

Outlines conditions such as misuse, accidents, or unauthorized repairs that void the warranty.

Obtaining Warranty Service

Instructions on how to contact technical service and what information is needed for warranty claims.

Manufacturer's Defect Resolution

Describes the manufacturer's options for repair, replacement, or refund in case of defects.

Limitations of Responsibility

Defines what the manufacturer and its agents are not responsible for, including indirect damages.

Applicable Law

Information on how state and provincial laws apply to the limited warranty.

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