Dimplex XHD23 User Manual (English)

Questions and Answers:

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Laura RogersAug 18, 2025
Why does the circuit breaker trip when I turn on my Dimplex Indoor Fireplace?
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  Sue FosterAug 18, 2025
  If the circuit breaker trips or a fuse blows when you turn on your Dimplex Indoor Fireplace, it could be due to two main reasons. First, the current rating of the circuit breaker or fuse might be exceeded by the combined power draw of the fireplace and other appliances on the same circuit. Try plugging the unit into another outlet or installing it on a dedicated 15 amp circuit. Second, there might be a short in the unit's wiring, in which case you should trace the wiring in the unit.
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brookscarlosAug 20, 2025
What to do if my Dimplex XHD23 Indoor Fireplace does not respond to the remote control?
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  fhebertAug 20, 2025
  If your Dimplex Indoor Fireplace firebox isn't responding to the remote control, here are a few things to check: * **Batteries:** The batteries in the remote may need replacing. * **Remote Control:** The remote control itself may be defective and need replacing. * **Touchpad:** The touchpad may be defective and need replacing.
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johnsonwendyAug 23, 2025
Why won't my Dimplex XHD23 turn on using the manual controls?
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  Tony GarciaAug 23, 2025
  If your Dimplex Indoor Fireplace firebox isn't turning on using the manual controls, there could be several reasons: * **Improper Operation:** Refer to the operation section for instructions. * **No Power:** Check the fuse/breaker panel to ensure there's incoming power from the electrical wall socket. * **Power Bar:** Make sure the unit is not plugged into a power bar, surge protector, or extension cord. * **Main Control Board:** The main control board could be defective and need replacing. * **Touchpad Connection:** Check the touchpad connection to ensure it's secure. * **Touchpad:** The touchpad itself may be defective and need replacing. * **Power Supply:** The power supply could be defective and need replacing.
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John MayerAug 26, 2025
How to fix flame not visible on Dimplex XHD23 Indoor Fireplace?
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  xlambertAug 26, 2025
  If the flame is not visible on your Dimplex Indoor Fireplace, consider the following possibilities: * **Flame is Turned Off:** Ensure the color theme is not set to t0 (log models only). * **Defective LED Strip:** The flame LED strip may be defective and need replacing. * **Main Control Board:** The main control board could be defective and need replacing.
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Roy FieldsAug 28, 2025
Why is the display flashing on my Dimplex XHD23 Indoor Fireplace?
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  rachael15Aug 28, 2025
  If the display on your Dimplex Indoor Fireplace is flashing, it could be due to a few reasons: * **Loose Wiring:** Check the wiring connections to ensure they are secure. * **Defective Power Supply:** The power supply may be defective and need replacing. * **Defective Main Control Board:** The main control board could be defective and need replacing.
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angela86Aug 30, 2025
Why is the power cord on my Dimplex XHD23 Indoor Fireplace getting warm?
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  Anna CrosbyAug 31, 2025
  A slightly warm power cord on your Dimplex Indoor Fireplace is usually normal when the heater is on. However, if the power cord is excessively warm, it may be defective and need to be replaced.
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john04Sep 2, 2025
Why is the media not illuminated on my Dimplex XHD23 Indoor Fireplace?
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  andrewgreenSep 2, 2025
  If the media in your Dimplex Indoor Fireplace is not illuminated, here are a couple of things to check: * **Midnight Mode:** Make sure the unit is not set to midnight mode (ensure color theme is not set to t0). * **Defective LED Strip:** The media LED strip may be defective and need replacing. * **Main Control Board:** The main control board could be defective and need replacing.
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Randy FowlerSep 4, 2025
Why is the log set dim on my Dimplex XHD23 Indoor Fireplace?
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  Jennifer JacksonSep 4, 2025
  If the log set on your Dimplex Indoor Fireplace is dim or not glowing, it could be due to a loose wiring connection. Check the wiring connections. Alternatively, the log set itself may be defective and need replacing.
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Thomas WiseSep 7, 2025
Why does my Dimplex Indoor Fireplace turn off shortly after being powered on?
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  Bradley CoxSep 7, 2025
  If your Dimplex Indoor Fireplace firebox turns off shortly after being powered on, the power supply may be defective and need replacing.
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Mrs. Kathryn Arroyo MDSep 9, 2025
Why is the flame frozen on my Dimplex XHD23 Indoor Fireplace?
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  Casey JohnsonSep 9, 2025
  If the flame is frozen on your Dimplex Indoor Fireplace, it could be due to a defective flicker motor, which would need replacing. Alternatively, the main control board might be defective and also need replacing.